Associate Director of Operations – US Account (BPO) Location: VXI Egypt Industry: BPO / Contact Center   Position Summary The Associate Director of Operations is responsible for leading large-scale US-based accounts, ensuring the delivery of operational excellence, client satisfaction, and financial performance. This role oversees multiple teams and functions, driving performance across KPIs, people management, and client engagement, while aligning operations with strategic business objectives.   Key Responsibilities Operational Leadership Lead and oversee end-to-end operations for US accounts, ensuring achievement of client SLAs and business targets Drive performance across key metrics including NPS / CSAT, QA, AHT, Productivity, Revenue, and Cost Efficiency Ensure consistent delivery of high-quality customer experience and operational excellence Monitor and manage daily, weekly, and monthly performance reports and take corrective actions   Client & Stakeholder Management Act as the primary point of contact for US-based clients, ensuring strong relationship management and satisfaction Lead client governance meetings, business reviews (WBRs / MBRs / QBRs), and performance discussions Provide strategic insights and recommendations to improve account performance and growth Handle escalations and ensure timely resolution of critical issues   People Leadership & Development Lead and develop a team of Operations Managers, Team Leaders, and Support Functions Drive a culture of accountability, engagement, and high performance Oversee succession planning, talent development, and leadership pipeline Ensure effective coaching, performance management, and employee engagement initiatives   Financial & Business Management Manage account P&L, including cost control, budgeting, and revenue optimization Ensure efficient resource utilization and workforce planning…

Position Snapshot Location: Cairo, Egypt Company: Nestlé Business Solutions Full-time Department: Human Resources Position Summary Joining Nestlé means you are joining the largest food and Beverage Company in the world….

Responsibilities: Review and analyze MEP drawings, specifications, and BOQs. Prepare and revise shop drawings for mechanical, electrical, and plumbing systems. Coordinate MEP works with architectural and structural drawings. Prepare material…

About the Job Emirates Group Construction is seeking a highly skilled and detail-oriented Technical Architect to join our dynamic team. In this role, you will bridge the gap between design…

Dubizzle Egypt is the leading marketplace for selling and buying online in the region. Our aim is to upgrade people’s lives by facilitating deals and identifying attractive opportunities for both…

INSPIRE | EXHILARATE | DELIGHT For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to…

Role Overview About the job Senior Logistics Specialist As a Senior Logistics Specialist at TAQA Arabia, you will play a crucial role in optimizing our supply chain operations. You will…

A Snapshot of Your Day Responsible for monitoring the status of all plant systems on a continuous basis, responding to alarms by taking appropriate actions, executes plant shut-down and start-up…

Sell entire range of business banking products to potential SME prospects & to maintain strong relationships with existing clients of the bank.

Job Requisition ID: 175946 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai,…

Job Requisition ID: 175110 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai,…