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Job Description
- Provide first and second-line support for VSAT and network-related incidents.
- Monitor network performance and respond to alarms and customer-reported issues.
- Diagnose and troubleshoot VSAT and IP connectivity problems remotely.
- Coordinate with field engineers for on-site interventions when required.
- Guide field technicians during on-site troubleshooting to ensure proper resolution.
- Maintain accurate documentation of incidents, troubleshooting steps, and resolutions in the ticketing system.
- Provide clear and precise fault analysis to support Root Cause Analysis (RCA).
- Escalate critical issues to higher support tiers in a timely manner.
- Support service activation, testing, and basic configuration tasks when needed.
- Participate in continuous improvement of troubleshooting processes and knowledge sharing.
Job Requirements
- Bachelor’s degree in Telecommunications Engineering, Communication Engineering, or related Engineering field.
- 0 – 2 years of experience in NOC, technical support, or networking roles.
- Experience with VSAT or satellite communications and indirect platforms is considered a strong plus.
- Strong understanding of computer networks, IP infrastructure, TCP/IP, routing, and switching fundamentals.
- CCNA certification is preferred.