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Are you fluent in both French and English? Looking for a flexible, work-from-home opportunity?
At TalentPop App, we’re building a team of top-tier Virtual Customer Support Agents who are passionate about delivering exceptional customer experiences. If you love helping people and solving problems, this role is for you.
Your Role
As a Virtual Customer Support Agent, you’ll be the front line of our customer experience. Your responsibilities include:
- Customer Communication: Respond to inquiries via email, chat, and phone in both French and English.
- Problem Solving: Assist customers with orders, technical concerns, and general inquiries.
- Customer Experience: Provide friendly, efficient, and professional support in every interaction.
- System Navigation: Use tools like Zendesk and Salesforce to manage and track customer interactions.
What We’re Looking For
- Bilingual Fluency: C1/C2 level in French and English (written and spoken).
- Experience: At least 1 year of customer service experience (BPO, call center, or SaaS preferred).
- Tech Skills: Comfortable using CRM platforms and online tools.
- Soft Skills: Strong communication, empathy, and problem-solving abilities.
- Flexibility: Open to working flexible hours, including weekends if needed.
Your Work-From-Home Setup
- Stable internet connection (minimum 25 Mbps upload/download).
- Reliable computer (Intel i5 or equivalent minimum).
- Quiet, distraction-free workspace.
- Quality headset with microphone.
Why Join TalentPop?
- 100% Remote: Work from anywhere.
- Career Growth: Opportunities for advancement as we grow.
- Benefits: Paid time off and monthly health stipend.
- Incentives: Performance bonuses and holiday rewards.
Apply Now
Join a dynamic, global team and make an impact through meaningful customer interactions. Apply today!
This position is directly with TalentPop App. Grow your career with us!