Toll Operations Senior Specialist Full Time

Elle Cosmetics is seeking a highly organized and proactive Toll Operations Senior Specialist to manage and coordinate toll manufacturing operations with third-party customers. The successful candidate will be responsible for ensuring smooth project execution, effective cross-functional coordination, on-time delivery, and high customer satisfaction while maintaining compliance with company and regulatory standards.

Key Responsibilities

• Coordinate toll operations activities from project initiation through final product delivery.
• Serve as the primary operational contact for assigned toll customers.
• Follow up with Production, Planning, R&D, Quality Assurance, Quality Control, Regulatory Affairs, Procurement, and Warehouse teams to ensure timely project execution.
• Ensure customer requirements, specifications, formulations, and packaging materials are accurately communicated and implemented.
• Monitor project timelines and proactively address issues that may impact production schedules or delivery commitments.
• Track the readiness and availability of raw materials, packaging materials, and production resources.
• Coordinate new product launches, trial batches, scale-up activities, and commercial production runs.
• Maintain accurate project documentation, status reports, and customer communications.
• Monitor production progress and ensure adherence to agreed timelines and service levels.
• Support customer audits, technical visits, and operational meetings.
• Ensure compliance with GMP requirements, quality standards, and internal procedures.
• Investigate and follow up on operational issues, customer complaints, deviations, and corrective actions.
• Generate and analyze operational reports and performance indicators.
• Identify opportunities for process improvements and operational efficiency enhancements.
• Build and maintain strong working relationships with customers and internal stakeholders.

Qualifications

• Bachelor’s degree in Pharmacy, Science, Biotechnology, Chemical Engineering, Business Administration, or a related field.
• 2 – 4 years of experience in Cosmetics, Personal Care, Pharmaceuticals, Contract Manufacturing, and Supply Chain Operations.
• Experience in Toll Manufacturing, Toll Operations, Customer Operations, and Project Coordination.
• Good understanding of manufacturing processes, GMP requirements, and quality systems.
• Strong project coordination and stakeholder management skills.
• Excellent communication, problem-solving, and organizational abilities.
• Proficiency in Microsoft Office applications.
• Ability to manage multiple projects simultaneously in a fast-paced environment.