Ticketing Officer Full Time NEW

We are looking for a highly experienced Ticketing Officer to join our team at VOLO Travel & Tourism (Member of ZMI Holdings).

As a Ticketing Officer at VOLO, your main responsibility is to manage travel and hotel bookings and arrangements for our offshore and onshore employees in a fast-paced, high-volume environment. The ideal candidate should have a passion for travel, proven experience in a similar role, and familiarity with related booking systems. The candidate must also be capable of working under pressure with minimal supervision while maintaining exceptional organizational and multitasking skills to efficiently handle a high volume of booking requests and urgent travel arrangements.

Key Responsibilities:

• Coordinate and book international and domestic flight and hotel bookings for our onshore and offshore employees.
• Negotiate with vendors to secure the best rates for travel.
• Manage inventory and pricing strategies to ensure cost-effectiveness and efficiency.
• Handle last-minute travel booking, changes and cancellations.
• Maintain records of travel expenses and ensure accurate billing and reporting.
• Ensure compliance with the company’s travel policies and budget.
• Provide solutions to travel related problems employees may have experienced with arrangements.

Minimum/ Preferred Requirements:

• Must be available to join immediately
• Minimum 5 years of experience in travel industry of corporate travel experience working on after office hours, including weekends.
• Bachelor’s degree in Travel & Tourism and hospitality.
• AMADEUS experience required, NDC knowledge is a plus
• Skilled in ticket issuance/re-issuance , refunds and end-to-end travel arrangements.
• Strong knowledge of corporate travel policies and destination management.
• Candidates should possess decisive and successful problem-solving skills, be detail-oriented and have effective communication skills, and ability of quick turnaround of urgent business-related request.
• Geography and international destination knowledge are a must.
• Ability to perform under pressure and handle high-demands of ticket requests
• Proficient in Microsoft office.
• Familiarity with airline industry standards, including fare structure and travel regulations.