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Responsibilities
- Ongoing responsibility for shift management: leading approximately 10 support representatives per shift, while providing professional guidance on various issues and challenges
- Responsibility for executing management routines, including shift scheduling, call monitoring, and delivering feedback
- Professional training of team members, knowledge transfer, and management of knowledge bases and content
- Willingness to provide support to employees on a rotating 24/7 schedule
- Full-time position
Requirements
- At least 2 years of experience in customer service – חובה (mandatory)
- Strong interpersonal and communication skills – mandatory
- High level of English – mandatory
- 2 years of experience in technical support – advantage
- Familiarity with Priority software – advantage
- Bachelor’s degree in Computer Science/ Information Systems/ Industrial Engineering and Management – advantage
