Technical Specialist Full Time NEW

Company Description Lamah Co-Ltd, established in 1977, is a leading company in the water industry with a head office in Riyadh and a branch in Jeddah, Kingdom of Saudi Arabia. The company manufactures and assembles a wide range of water-related systems locally, including water booster systems, non-listed fire systems, and control panels. Lamah is an authorized dealer for well-known brands such as Grundfos, Ebara, Leo, Pentair Aurora (UL Listed Fire systems), Herz Valves, Flamco HVAC accessories, and Rheem and AO Smith UL listed water heaters. In addition to its product portfolio, Lamah delivers comprehensive services such as hydraulic calculations, pump room design, testing and commissioning, installation supervision, and maintenance contracts. The organization is focused on delivering tailored, end-to-end water solutions that meet specific project requirements.
Role Description This is a full-time, on-site Technical Specialist role based in Riyadh. The Technical Specialist will provide hands-on technical support for water systems and related equipment, including installation assistance, setup, and configuration. Responsibilities include diagnosing and troubleshooting system issues, performing routine inspections, and supporting testing and commissioning activities at customer sites. The role involves collaborating with engineering and sales teams to review technical specifications, prepare basic layout recommendations, and support hydraulic and system design requirements. The Technical Specialist will also interact directly with customers to explain technical solutions, provide training on system operation and maintenance, and ensure a high standard of service delivery and customer satisfaction. Accurate documentation of service activities, reporting of recurring issues, and adherence to safety and quality standards are core parts of the day-to-day work.
Qualifications

• Strong Analytical Skills to assess system performance, interpret technical data, and support hydraulic and system design decisions.
• Proficiency in Troubleshooting and Technical Support to diagnose faults, resolve equipment issues on-site, and guide customers through technical challenges.
• Excellent Communication and Customer Service abilities to explain technical concepts clearly, manage customer expectations, and maintain professional relationships.
• Relevant technical background, such as a diploma or degree in Mechanical, Electrical, or related Engineering field, or equivalent practical experience in water systems or industrial equipment.
• Familiarity with pumps, fire-fighting systems, control panels, or HVAC-related systems; experience with installation, testing, commissioning, or maintenance is highly beneficial.
• Ability to read and interpret technical drawings, manuals, and specifications, and to prepare clear service reports and documentation.
• Comfort working on-site at customer locations, observing safety practices, and collaborating with cross-functional teams and contractors.
• Basic computer skills for using diagnostic tools, reporting, and communication; valid authorization to work in the Kingdom of Saudi Arabia