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Job Description Do you relish the prospect of providing end to end support across multiple product suites such as Cloud, AI and Cybersecurity? Would you like the opportunity to work in a high-impact role responsible for building customer loyalty around the Middle East? Join our prestigious Professional Services team Our Team provides managed services and proactive and reactive support to our global customers. We utilize tools, process and knowledge to integrate and maintain Akamai security, media, and performance solutions for our clients. We collaborate to solve problems, innovate to provide creative solutions and work to improve for our customers and team.
Become a trusted advisor
As a Technical Project Manager, from pre-sales through to integration and performance, you will be an end-to-end trusted advisor to customers, managing their engagement with our platform and building technical solutions. In a high-impact environment you’ll be project managing, problem-solving and building close relationships with customers across many industries.
As a Technical Project Manager, you will be responsible for:
- Advocating best practices for the customer and internal teams during product implementation, and providing customer feedback to the Product team
- Being the central point of contact for customers and leading the integrated account team delivering customer success
- Partnering with the business to review and ensure integration efficiency, high quality service and keep customers engaged
- Identifying service enhancements and potential problems to ensure continuous improvements to quality of customer service delivery
- Communicating with internal, external customers and partners to share information and deliverables
Do What You Love
To be successful in this role you will:
- Demonstrate experience in a customer-facing role within the information technology industry
- Show some experience of managing and delivering technical customer projects successfully
- Show understanding of network, web performance, and application/network security technologies/architectures as well as project management methodologies
- Demonstrate experience in managing multiple priorities
- Demonstrate communication skills and an ability to build trusting relationships with customers across various levels
- Be fluent in Arabic and English
About Us
At Akamai, we make life better for billions of people, trillions of times a day.
Whether you’re streaming live events, scrolling social media, watching your favorite series, or managing your savings, we’re the engine behind the scenes. We provide the world’s most distributed platform from Cloud to Edge to help the giants of the digital world work faster and stay more secure, making the internet a better experience for everyone.
Our Focus Is Simple
Cloud and Edge: Running apps closer to users for instant performance.
Security: Neutralizing threats before they ever reach your data.
Content Delivery: Scaling the world’s biggest moments without a glitch.
AI: Enabling our customers to build, secure, and scale AI apps on the world’s most distributed cloud platform.
At Akamai, we don’t just support the internet; we power and protect it, because behind every great digital experience is a massive hidden challenge. And we’re the ones who solve it. When millions of people hit play or pay, Akamai ensures it just works.
Benefits at Akamai: We support your health, well-being, finances, and life beyond work. See our benefits.
FlexBase adapts to your job’s needs
Akamai’s FlexBase program is yet another way we show our commitment to providing employees with an exceptional workplace experience. It’s not about telling employees where to work; it’s about supporting employees to do their best work.
We trust our incredible employees to work in ways that suit them best: at home, in an office, or a combination of both.
Connect with us on social and see what life at Akamai is like!
