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Job Title : Technical & Maintenance Supervisor
Company : Albunia Alasasiya
Location : Baghdad Sinaa Street
Working days : 6 per weeks
Working Hours : 9:00 am to 4:00 pm
Responsibilities
* Supervise and manage the daily activities of the Technical Support and Maintenance teams.
* Assign tasks and monitor work progress to ensure timely completion.
* Follow up on all open maintenance and technical support cases until closure.
* Monitor customer complaints and ensure proper resolution within the agreed timeframe.
* Prepare and review periodic technical and maintenance reports.
* Coordinate with Sales, Projects, Operations, and Warehouse departments to ensure efficient service delivery.
* Manage warranty claims, RMA processes, and repair activities.
* Ensure compliance with company procedures, quality standards, and service level requirements.
* Train, coach, and develop team members to enhance technical capabilities and performance.
* Identify opportunities for process improvement and operational efficiency.
Qualifications & Requirements
* Bachelor’s degree in Telecommunications Engineering, Computer Engineering, Electronics, Information Technology, or a related field.
* Minimum of 3 years of experience in Technical Support, Maintenance, or a related field.
* Previous supervisory or team leadership experience is preferred.
* Strong leadership, organizational, and problem-solving skills.
* Excellent communication and interpersonal skills.
* Ability to work under pressure and manage multiple priorities.
* Proficiency in Microsoft Office applications.
* Good command of English and Arabic, both written and spoken.
📩 If you meet the above qualifications and are ready to take the next step in your career, we encourage you to apply.
Send your CV to: hr@albunia.com.iq ” Please include the Job Title in the email’s subject”