Log In
Sign Up
Job Description
We’re looking for a hands-on IT support specialist to keep our team running smoothly — from onboarding new hires to resolving day-to-day technical issues. If you enjoy helping people, working with hardware, and bringing order to a fast-paced IT environment, this role is for you.
What you’ll be doing
- Receive, triage, and resolve tickets via the help desk system in line with SLA and priority guidelines.
- Diagnose and fix hardware and software issues on laptops and peripherals.
- Prepare workstations for new employees — device setup, account provisioning, and corporate software installation.
- Maintain asset records and document solutions in the knowledge base.
- Communicate with users in English, both written and verbal.
- Escalate complex incidents to L3 with thorough documentation when needed.
What We Offer
- Opportunity to work on large-scale, impactful projects
- Clear career growth path within a team with 27+ years of experience
- Professional, friendly, and supportive team environment
- EST time zone schedule with paid overtime when applicable (up to 12 hours per shift)
- Modern office in the Smart Village district.
- Flexible and transparent compensation review system
- Overtime compensation options
- Private medical insurance after completing the probation period
- Payments in USD
Job Requirements
Requirements
- 1+ year of experience in IT support.
- Confident working with Windows 10/11, Linux like Ubuntu, MacOS.
- Basic networking knowledge (TCP/IP, DNS, VPN).
- English proficiency — B2 or above.
- Experience with help desk ticketing systems.
Nice to have
- Familiarity with MDM/RMM tools.
- Experience with Active Directory / Azure AD.
- CompTIA A+, ITIL certification.
- Experience in a multicultural work environment.
