Team Leader – Fashion Retail Full Time NEW

Description

1. Coach and train store staff on different sales floor assignments and product knowledge with continuous monitoring.
2. Ensure the product display & pricing are accurate to avoid any wrong displays negatively affecting the customer experience and the guidelines of the brand.
3. Handle the invoicing process over the system to adhere to FRG selling standards and to contribute to more efficient sales tracking and recording.
4. Handle internal communication with the team through team talk twice a week to ensure compliance to the brand merchandising and customer service guidelines for effective communications and productivity.
5. Maintain FRG standards by applying & training the staff on the pre-set policies and procedures including the FRG 7 PPS, and also applying the: dress code policies, floor attitude, sales policies and code of conduct to maintain the company image.
6. Build rapport with potential customers to maintain successful long term customer relationships and capitalize on revenues generation and customer retention.
7. Monitor and report on competition within the operating location to help identify new sales opportunities and to work proactively in advance of competition.
8. Receiving & Handling the Shipments in/out with counting verification, classification of the products.

Minimum Qualifications, Experience and Skills:

Minimum Qualifications and Experience:

• Bachelor’s degree.
• 4 – 5 years of experience in a similar function with growing supervisory responsibilities

Skills:

• Planning and organizing skills.
• Strong negotiation and interpersonal skills
• Excellent communication skills
• Team management skills. Decision making skills.
• Excellent customer service skills
• Excellent selling skills

Competencies:

Core:

1. Teamwork
2. Results Driven (ownership)
3. Leadership
4. Passion for service
5. Integrity

Functional:

1. Planning & organizing
2. Creative Problem Solving & Decision Making (PSDM)
3. Managing Change (MC)