Team Leader (B2C) – Education / Institute Full Time NEW

Team Leader (B2C) – Education / Institute

Experience: 5 – 6 Years in Team Leader position in the UAE

Salary : AED 6000 – 8000/month

Position: Team Leader (B2C) – Education / Institute

Location: UAE

About Cambridge Education

Cambridge Education empowers professionals to validate and enhance their capabilities through a wide range of specialized training programs leading to globally recognized certifications.

Cambridge Education is one of the most renowned institutions in the Middle East, headquartered in the UAE, with a strong legacy of 38+ years in executive management education and professional certification training. Since its inception in 1987, Cambridge Education has been a leader in delivering high-quality training across domains such as Project Management, Risk Management, Cyber Security, Supply Chain & Operations Management, HR, Leadership & Soft Skills, and Digital Forensics.

The organization’s sustained growth and market reputation are driven by visionary leadership, experienced professionals, and a strong commitment to customer satisfaction. Training programs are designed for both corporate clients and individual professionals, ensuring relevance, impact, and measurable outcomes.

Role Overview

The Team Leader (B2C) will be responsible for driving revenue growth through direct sales, tele sales operations, and effective team leadership. The role involves setting and achieving sales targets, mentoring and managing a high-performing sales team, implementing strategic sales initiatives, and ensuring exceptional customer experience aligned with the organization’s business objectives.

Key Responsibilities

Sales & Business Development

• Responsible for B2C business targets.
• Achieve the targets on a weekly, monthly, and quarterly basis.
• Drive direct sales by guiding team members to engage new and existing customers, promote relevant programs, and convert leads into enrollments.
• Clearly explain all courses offered, highlighting features, benefits, and career outcomes to prospective learners.
• Develop, implement, and optimize sales strategies to improve lead conversion and revenue growth.
• Prepare sales scripts, objection-handling guides, and customer response frameworks.
• Monitor market trends, competitor offerings, and pricing strategies to identify new business opportunities.
• Ensure consistent follow-up, pipeline management, and accurate sales forecasting through CRM tools.

Leadership & Team Management

• Recruit, lead, mentor, motivate, retain and manage a B2C Sales Consultants team to achieve individual and team targets.
• Motivate team members through performance management, incentives, feedback, and recognition.
• Foster a collaborative, performance-driven, and customer-focused team culture.
• Conduct regular team meetings, performance reviews, and skill-development sessions.
• Act as a role model by demonstrating strong sales ethics, discipline, and professionalism.

Operations, Reporting & Customer Experience

• Expert in using CRM for lead management and marketing
• Monitor daily sales activities and individual performance metrics to ensure target achievement.
• Analyze sales data, prepare performance reports, and present insights to senior management.
• Handle escalated customer complaints and ensure timely, professional resolution.
• Work closely with internal stakeholders to ensure alignment on programs, pricing, and promotions.
• Ensure that customers are treated with respect and professionalism to encourage repeat enrollments and long-term relationships.
• Protect and enhance the company’s brand image and reputation in the marketplace.

Sales Skills Required

• Strong Team Leadership & Management
• Core sales and professional sales process & approach.
• Proven ability to close deals and consistently exceed sales targets.
• Expertise in lead generation, conversion optimization, and pipeline management.
• Strong negotiation, objection handling, and persuasion skills.
• Hands-on experience with CRM systems and sales tracking tools.
• Data-driven mindset with the ability to analyze metrics and improve sales effectiveness.

Leadership Skills Required

• Demonstrated experience leading and scaling high-performing sales teams.
• Strong coaching, mentoring, and people-development capabilities.
• Ability to inspire, influence, and align teams toward common business goals.
• Excellent decision-making, conflict resolution, and problem-solving skills.
• High level of accountability, ownership, and results orientation.
• Ability to perform effectively under pressure and meet aggressive deadlines.

Required Qualifications & Experience

• Bachelor’s Degree (Mandatory) in Business Administration, Marketing, Management, or a related field.
• 5 years of total experience in the team leader position in the UAE
• Proven track record in successful B2C sales and business development, preferably within the education or training sector.
• Excellent verbal and written communication skills in English (Arabic is an advantage).
• Strong presentation, reporting, and stakeholder management skills.
• Proficiency in MS Office (Excel, PowerPoint, Word) and CRM platforms.

What We Offer

• Competitive compensation and performance-based incentives.
• A collaborative and growth-oriented work environment.

Successful employees get promotions supported by performance evaluation.

• Opportunities for professional development and career progression.
• Exposure to a reputed brand with a strong regional and global presence.

Interested candidates are invited to submit their resume along with a cover letter highlighting their relevant experience and achievements related to this role.