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Solution & Service Manager (Middle East)
Sigenergy focuses on developing cutting-edge all-scenario energy solutions, with products ranging from energy storage systems to solar inverters and EV chargers. Our world-class R&D team of hundreds of top industry experts shares the vision of making the world greener via continuous innovation. With global sales and services, we aim to become our customers’ most trusted partner on their journey to a more sustainable future.
https://www.sigenergy.com/en
As a Solution & Service Manager (Middle East), you will be responsible for driving the success of Sigenergy’s product portfolio by providing technical expertise, solution design, and consultative support to customers and partners. Your goal is to ensure that customers and partners can leverage Sigenergy solutions effectively, while enabling business growth through strong pre-sales engagement and solution positioning. You will also play a key role in training and knowledge transfer within the market.
Key Responsibilities
1.Solution Design & Technical Consultation
Work closely with sales teams and customers to design PV solar & ESS solutions tailored to project requirements
Provide technical expertise during pre-sales discussions, including system sizing, configuration, and optimization
Collaborate with HQ product and R&D teams to align customer requirements with product roadmaps
Ensure solutions comply with local technical standards, safety requirements, and regulatory guidelines
2.Customer & Partner Engagement
Act as a trusted technical advisor for customers, installers, EPCs, and distributors
Participate in customer meetings, presentations, and negotiations, providing solution insights
Gather market feedback and relay it to HQ for continuous improvement of product and service offerings
3.Training & Enablement
Organize and deliver technical training sessions for employees, customers, and partners (online and on-site)
Topics include product features, solution design, installation best practices, and safety guidelines
Develop training materials, solution guides, and knowledge resources to strengthen partner ecosystem capabilities
4.Solution Performance & Reporting
Monitor solution adoption and performance in the market, identifying gaps and improvement opportunities
Track KPIs to measure solution effectiveness and customer satisfaction
Prepare regular reports for management on market needs, solution deployment, and competitive positioning
5. Service Engineering
- Lead on-site installation, commissioning and full-range testing of PV and energy storage systems (DC side, AC side, EMS & SCADA systems), ensuring all operational parameters meet design standards and grid connection acceptance requirements.
- Respond promptly to identify and resolve on-site technical faults related to equipment, communication, data and other issues to keep projects on track.
- Maintain client relationships, update project progress regularly and address inquiries in a timely manner. Organize training for client operation and maintenance staff to improve overall service satisfaction.
- Provide after-sales technical support for products and systems under warranty. Respond quickly to service requests, accurately diagnose and efficiently fix faults regarding equipment, communication links, data transmission and system control. Minimize downtime and ensure continuous and stable system operation.
Qualifications
- Bachelor’s degree/deep experience in Electrical Engineering, Renewable Energy, or related field
- At least 3 years of practical working experience in the solar power and energy storage system industry
- Strong technical knowledge of PV solar & ESS systems, including design, installation, and operation
- Proven experience in technical consulting, solution selling, and customer/partner enablement
- Excellent project management skills with a record of successfully supporting complex solution deployments
- Strong interpersonal and communication skills; ability to influence stakeholders and build trusted relationships
- Proficiency in relevant software tools (e.g., PVsys, AutoCAD, MS Office)
- Fluent in Arabic and English, fluent in Chinese (mandarin) is plus.
- Willingness to travel domestically & internationally as required