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Job Description
Responsibilities:
1. Content Monitoring
• Monitor social media platforms in real-time, reviewing comments, direct messages, mentions, and user-generated content to ensure compliance with company guidelines.
2. Customer Engagement
• Respond promptly to customer inquiries and complaints while maintaining professional communication to enhance customer satisfaction.
3. Safety & Compliance
• Identify and remove spam, suspicious links, fake accounts, and inappropriate content to maintain a safe online environment.
4. Brand Reputation Management
• Ensure all interactions align with the company’s brand voice and contribute positively to the brand’s reputation.
5. Reporting
• Track audience sentiment and prepare regular reports highlighting key insights, recurring issues, and engagement performance.
6. Escalation Management
• Escalate critical issues and complex cases to the relevant departments for timely and effective resolution.
Job Requirements
• Bachelor’s degree in any relevant field.
• Strong communication skills in Arabic and English, both written and verbal.
• Good knowledge of social media platforms and digital communication tools.
• Minimum 6 months of experience in customer service, social media moderation.
