Skincare Advisor & Social Media Customer Care Full Time NEW

Company Description

Leading International Company for General Trading and Commercial Agencies is a prominent distributor and exclusive agent of renowned international brands, including @thepurestsolution and @labo international srl. Based in Iraq, the company specializes in trading, distribution, and e-commerce, with a strong focus on offering authentic medical beauty products and expert consultations. Guided by values of integrity, reliability, and customer satisfaction, we strive to innovate and expand our reach across various sectors. Our organization takes pride in being a trusted partner to global brands and enriching lives through quality-driven services and solutions.

Role Description

This full-time Skincare Advisor & Social Media Customer Care role is based on-site in Baghdad. Key responsibilities include providing expert skincare consultations to customers, managing customer inquiries via social media platforms, and handling customer concerns with professionalism and empathy. The role also involves offering personalized product recommendations, creating engaging content aligned with the company’s branding, and collaborating with internal teams to enhance customer satisfaction.

Qualifications

• Educational Background: Must hold a Bachelor’s degree in Pharmacy or Medicin to provide accurate medical and dermo-cosmetic consultations.
• Experience: A minimum of 2 years of professional experience in a related field, preferably in pharmacy, dermo-cosmetic, or medical customer care.
• Dermo-Cosmetic Expertise: Deep knowledge of skincare treatments and the ability to recommend tailored routines based on scientific analysis of skin types.
• Scientific Content Writing: Proven ability to transform complex medical information into engaging and easy-to-understand marketing content.
• Communication & Persuasion: Exceptional interpersonal skills with a professional and friendly tone to build customer trust and drive conversions.
• Market Analysis: Ability to monitor competitors and analyze market trends to ensure the brand remains competitive and up-to-date.
• Technical Reporting: Proficiency in summarizing data and customer feedback into clear monthly reports to support management’s decision-making.
• Time Management: High efficiency in balancing on-site office hours with remote evening follow-ups to maintain fast response rates