ServiceNow Project Manager (Onsite)- Saudi Arabia Full Time NEW

Company Description

Customizo, a ServiceNow Elite Partner with over a decade of experience, specializes in delivering tailored ServiceNow solutions that drive real business outcomes. We assist organizations in modernizing operations, reducing complexity, and unlocking measurable value through thoughtfully designed workflows. With a presence across Canada, the USA, Saudi Arabia, and Egypt, our culturally diverse team integrates global best practices with local business needs. Our high customer satisfaction rating of 4.9 out of 5 reflects our commitment to excellence, innovation, and long-term partnerships. We provide end-to-end digital transformation, managed services, advanced integrations, and automation across the ServiceNow platform.

Job Title: ServiceNow Project Manager

Experience: 10+ years in Project Management (minimum 2 years in ServiceNow projects)

Location: Saudi Arabia

Language- fluent in Arabia/ English

Employment Type: Full-time

Job Summary:

We are looking for an experienced ServiceNow Project Manager to lead end-to-end ServiceNow implementation and enhancement projects. The ideal candidate will have a strong background in project management, with at least 2 years of hands-on experience managing ServiceNow initiatives across multiple modules.

Qualifications

• Strong skills in Expediting and Expeditor responsibilities to maintain efficient project timelines and coordination.
• Proficiency in Project Management with the ability to organize, lead, and complete projects within scope and deadlines.
• Experience in Inspection processes with attention to quality assurance and compliance.
• Expertise in Logistics Management to handle resource allocation and supply chain optimization.
• Proven ability to collaborate with cross-functional teams and communicate effectively with stakeholders.
• Professional certification in project management (e.g., PMP, PRINCE2) is preferred.
• Familiarity with ServiceNow platforms and their functionality is a significant advantage.
• Proficiency in leveraging project management tools and techniques.

Key Responsibilities:

• Lead and manage ServiceNow projects from initiation to delivery.
• Define project scope, goals, deliverables, and timelines in collaboration with stakeholders.
• Coordinate with cross-functional teams — developers, administrators, and business analysts — to ensure smooth project execution.
• Manage project risks, dependencies, and change requests effectively.
• Ensure adherence to ServiceNow best practices and governance.
• Conduct regular project reviews, status reporting, and stakeholder communications.
• Oversee resource allocation, budgeting, and scheduling for multiple ServiceNow projects.
• Drive continuous improvement initiatives in project management and ServiceNow delivery.

What You’ll Lead

• End-to-end delivery of ServiceNow implementation and enhancement projects
• Onsite coordination between clients, architects, developers, and stakeholders
• Planning, execution, and governance across scope, timeline, and budget
• Agile / hybrid delivery, risk management, and clear client communication
• Ensuring every project aligns with ServiceNow best practices and business value

Who This Role Is For

• You have hands-on experience managing ServiceNow projects
• You understand ServiceNow modules and delivery realities (ITSM, ITOM, CSM, HRSD, App Engine, etc.)
• You’re comfortable being onsite, leading discussions, and owning outcomes
• You care about delivery quality — not just status reports

Required Skills and Qualifications:

• Bachelor’s degree in Computer Science, Engineering, or related field.
• 10+ years of total experience in Project Management, with at least 2 years focused on ServiceNow projects.
• Proven experience in managing ServiceNow implementations or upgrade projects.
• Strong understanding of ITSM, ITOM, ITBM, HRSD, or other ServiceNow modules.
• Experience working with Agile and Waterfall methodologies.
• Excellent communication, stakeholder management, and leadership skills.
• PMP / PRINCE2 / ITIL certification preferred.
• ServiceNow certifications (e.g., CSA, CIS) are a plus.

Nice to Have:

• Experience in managing multi-vendor environments.
• Exposure to cloud-based ITSM solutions or digital transformation projects.
• Strong analytical and problem-solving abilities.

• If you have not managed ServiceNow projects before, please do not apply.



Note- Refined Version:

• We require a candidate who can speak Arabic fluently.
• The role is based in Saudi Arabia.
• We are looking for an immediate joiner.
• Kindly share the updated resume at the following email address: Jyoti.ray@customizo.sa.
• Once received, we will connect with you for further steps.