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Job Description
We’re Hiring | Senior Technical Business Analyst – Travel Tech, API Connectivity & AI
At BEDINROOM, we are building a cloud-native hotel distribution and booking platform designed for scale, intelligence, and real travel-tech complexity.
This is not a traditional Business Analyst role.
We are looking for a Senior Technical Business Analyst who can stand between business ambition and technical reality, translating complex hotel distribution, booking, API, and AI requirements into clear product and engineering specifications.
The role will support the foundation stage of our platform, including hotel booking flows, supplier connectivity, room mapping, B2B/B2C journeys, affiliate tracking, and AI-powered travel experiences.
Key Responsibilities:
- Define product and technical requirements for hotel booking, distribution, and management workflows
- Analyze hotel supplier APIs, channel manager integrations, OTA flows, and booking lifecycle logic
- Create clear BRDs, PRDs, user stories, process maps, sequence diagrams, and API requirement documents
- Work with stakeholders, architects, and future engineering teams to define scalable system logic
- Support the design of AI-powered features including semantic search, RAG flows, AI booking agents, and automated room/content mapping
- Document JSON/XML mapping requirements for availability, rates, inventory, bookings, cancellations, and modifications
- Help design booking consistency flows including soft holds, payment confirmation, cancellation rules, idempotency, and double-booking prevention
- Support B2B, B2C, white-label, extranet, prepaid wallet, credit limit, invoicing, and affiliate tracking requirements
- Assist in defining MVP scope, implementation roadmap, dashboards, reporting, and operational workflows
Job Requirements
- 5+ years of experience as a Business Analyst, Technical Business Analyst, Technical Product Owner, or similar role
- Proven experience in hospitality tech, travel tech, hotel booking platforms, OTAs, channel managers, PMS, CRS, GDS, ERP, or SaaS platforms
- Strong understanding of software development lifecycle and Agile delivery
- Strong ability to write technical and functional documentation for engineering teams
- Hands-on understanding of REST/SOAP APIs, JSON/XML payloads, Postman, Swagger, or similar tools
- Good understanding of booking engines, hotel inventory, rate plans, cancellation policies, taxes, payment flows, and customer journeys
- Ability to work with scalable systems, cloud-based platforms, dashboards, integrations, and reporting structures
- Strong analytical, communication, and stakeholder management skills
Preferred Background
- Travel Tech
- Hospitality Tech
- Hotel Booking Engines
- Channel Managers
- OTA Integrations
- PMS / CRS / GDS Systems
- SaaS Platforms
- API Connectivity
- Room Mapping / Content Deduplication
- Affiliate Tracking
- AI-powered digital platforms
Nice to Have
- Knowledge of OpenTravel Alliance OTA XML or HTNG standards
- Experience with SiteMinder, Cloudbeds, DerbySoft, RateGain, or similar platforms
- Understanding of AI concepts such as LLMs, RAG, semantic search, vector databases, prompt engineering, or AI agents
- Basic SQL knowledge and ability to analyze system data or logs
- Experience with tools such as Jira, Azure DevOps, Confluence, Postman, Swagger, Datadog, Splunk, or similar
