Senior Product Management Specialist – Cards Full Time

• Designing comprehensive Business Requirements Documents (BRDs) and implementing the necessary UI/UX to effectively communicate ideas to relevant stakeholders
• Identifying and documenting technical and business requirements and translating them into clear deliverables for the technical development teams
• Managing performance analysis, issue troubleshooting, and executing continuous improvement initiatives
• Assisting the Quality Assurance (QA) team in preparing and executing proper test cases to ensure the delivery of high-quality outputs
• Participating in and supporting the implementation of various product development projects within the department

Responsibilities

• Conduct market research, examining new trends/ technologies to suggest innovative ideas, as well as forecast analysis, collecting data about market segments preferences, demands and penetration strategies
• Researching and analyzing competitors’ products, services and offers to understand Zain cash’s position related to the business marketing segment
• Translate feedback into functional requirements by gathering customer feedback and requirements in business marketing segment from customer care(operation), sales departments, as well as other external sources, and subsequently utilizing customer feedback in improving products and service levels and ensure customer satisfaction
• Identify the technical requirements for each current/new product and ensure that product initiatives provide adding value to the business
• Preparing concepts for new products, services, and initiatives, which include a description of their characteristics and requirements, and subsequently translating the product features to technical terms and communicating them to concerned parties and related systems and applications such as Mobile App, Core system, CRM, to guarantee functionality and seamless delivering of services
• Support UAT and testing process by participating in designing (Testing scenarios, performing tests, and troubleshooting) for existing and newly developed products including pre-launching testing to guarantee product technical functionality, and monitoring products performance throughout product life cycle
• Participate in preparing financial business models for new products which include the analysis of financial aspects such as breakeven points, expected revenue, marketing costs and others.
• Ensuring project compliance with legal and regulatory terms and regulations during project development and project life cycle with coordination with concerned parties
• Providing sales and customer care with support, training, and direction in matters regarding Mobile Money products
• Monitoring the Key Performance Indicators (KPIs), and developing periodic reports which include KPI results, gap analysis for targets and results…etc.
• Performing other duties related to the job as assigned by the direct Manager

Requirements

• Bachelor’s degree in business administration, Finance, Marketing, or a related field
• 4-5 years of experience in product management with a focus on card products, preferably within fintech or banking sectors
• Strong understanding of card payment ecosystems, including networks and regulatory requirements
• Proven experience in product lifecycle management, market analysis, and developing go-to-market strategies
• Excellent communication, leadership, and stakeholder management skills
• Ability to work collaboratively in a fast-paced and dynamic environment
• Professional certifications in Agile and Scrum methodologies are preferred, such as:
• PMI Agile Certified Practitioner (PMI-ACP)
• Certified ScrumMaster (CSM)
• Professional Scrum Master (PSM)
• Professional Scrum Product Owner (PSPO)

Preferred Skills

• Market research
• User feedback analysis
• Requirements gathering
• Feature prioritization
• Product roadmap understanding
• Testing and feedback
• Attention to detail
• Time management
• Ownership mentality