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Restaurant Operations Coordinator (Remote)
Own restaurant execution in a scaled, venture-backed corporate catering platform
About Club Feast
Club Feast is a national corporate catering platform operating across major U.S. markets, serving companies with reliable, high-quality meal programs at scale. We partner with leading local restaurants and manage thousands of corporate orders and deliveries each week through a centralized operations platform.
We are backed by General Catalyst — the same investment firm behind Airbnb and Snapchat — and led by experienced operators from high-growth consumer and financial services companies.
Club Feast is built to scale: strong operational discipline, clear ownership, and systems designed for national volume.
About the Role
We are hiring a Restaurant Operations Coordinator to join our core operations team and own the day-to-day execution of restaurant partnerships.
This is a fully remote role, supporting U.S. operations and working primarily during U.S. business hours. You will sit at the intersection of restaurant coordination, quality control, and live operations, ensuring that every meal meets Club Feast’s standards before it reaches the client.
This role goes beyond coordination. You’ll be responsible for anticipating issues, managing real-time adjustments, and maintaining strong restaurant relationships that directly impact service quality and customer satisfaction.
You’ll work closely with Operations leadership, Shift Managers, Dispatch, and Account Management.
This role is ideal for someone who thrives in fast-paced environments, has strong operational judgment, and wants real ownership in a scaled, venture-backed company.
What You’ll Do
Daily Restaurant Operations & Execution
- Coordinate daily order execution with restaurant partners
- Serve as the primary point of contact for same-day restaurant issues and adjustments
- Ensure orders are prepared accurately, on time, and according to quality standards
Quality Control & Standards
- Monitor food quality, packaging, temperature, and presentation
- Flag and resolve quality issues before orders go out
- Enforce Club Feast standards consistently across restaurant partners
Future Order Planning & Forecasting
- Support planning and execution of future orders
- Collaborate on forecasting demand and aligning restaurant capacity
- Help ensure menus and offerings match client needs
Restaurant Relationship Management
- Build strong, professional relationships with restaurant partners
- Act as a trusted operational partner to restaurants
- Drive accountability while maintaining collaborative partnerships
Menu & Pricing Coordination
- Support menu setup, updates, and pricing alignment
- Coordinate with restaurants to ensure offerings meet operational and cost standards
Continuous Improvement & Reporting
- Track recurring issues and operational trends
- Identify opportunities to improve restaurant execution and workflows
- Share insights and recommendations with Operations leadership
What Success Looks Like (First 90 Days)
- Independently managing daily restaurant operations
- Becoming a trusted escalation point for restaurant-related issues
- Reducing quality errors and last-minute disruptions
- Improving consistency across restaurant partners
- Building strong working relationships with key restaurants
Who You Are
- Highly organized and detail-oriented
- Strong communicator with restaurants and internal teams
- Calm and effective under pressure
- Proactive, solutions-oriented mindset
- Experience in restaurant operations, hospitality, logistics, or operations is a strong plus
- Comfortable working primarily during U.S. business hours
Why Join Club Feast
- High ownership and accountability from day one
- Work closely with Operations leadership
- Remote-first, globally distributed team
- Clear growth path into senior restaurant ops or broader operations roles
- Join a General Catalyst–backed company building a category-defining corporate catering platform