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Job Description
About the position
We’re looking for a Call Center Agent in Cairo, Egypt, to join QIC’s Call Centre team — the frontline of our brand across the UAE and Qatar. In this role, you’ll handle customer calls and digital inquiries, follow up on leads, support sales, and help customers choose the right insurance solutions. You’ll work in a high-performing team that consistently meets targets, and represents QIC with professionalism, accuracy, and care.
Responsibilities
- Handling customer inquiries through text channels (chat, email, messengers) in accordance with established standards
- Ensuring timely and accurate processing of all leads, requests, and customer interactions
- Providing consultations on company products and services, assisting customers in resolving issues and selecting suitable solutions
- Proactively contacting existing customers regarding insurance policy renewals
- Converting renewal opportunities into successful sales and reducing customer churn
- Identifying upsell and cross-sell opportunities during renewal interactions
- Entering and updating customer information and interaction results in the CRM system
- Following scripts and communication templates, adhering to quality standards
- Meeting individual KPIs
Job Requirements
Requirements
- Bachelor’s degree; a degree in Communications, Relations, or a related field is preferred (final-year students may be considered with proven ability to balance work and studies)
- Previous experience in a call center or customer service role is an advantage
- Experience in renewal sales, retention, or repeat sales is an advantage
- Confidence in handling objections and closing sales with existing customers
- Excellent verbal and written English and Arabic, with strong grammar and clarity across chat, email, and messaging channels
- Strong attention to detail, sense of responsibility, and ability to multitask
- Ability to stay calm, professional, and solution-focused in high-pressure situations
- Willingness to open a USD bank account (we’ll support you through the process)
- CV in English is essential
We offer
- Competitive salary and employee-friendly policies
- Bonus system based on performance and the team effort
- Long-term service agreement contract with QIC
- Medical Insurance
- Learning courses upon request
- Payment in US dollars monthly to your bank account using SWIFT
- Full-time remote, rotational work schedule with 2 days off during the week
- Vacation policy: Qatar Holiday Calendar, 20 workdays of vacation, and 10 sick days
- Performance review every year, with the possibility of a raise
- Clear growth opportunities based on company’s career map
