Regional Coordination Technical Officer MENA (Internals Only) Full Time NEW

The Norwegian Refugee Council (NRC) is an independent humanitarian organisation dedicated to protecting the rights of displaced and affected people during crises. NRC delivers high-quality programmes to support people forced to flee, helping them rebuild their lives and establish a new future. NRC provides immediate humanitarian assistance, prevents further displacement, and contributes to durable solutions. It operates across both new and protracted crises across 40 countries.

NRC specialises in five core competencies: counselling and legal assistance (ICLA), protection from violence, education, shelter and settlements, and water, sanitation, and hygiene (WASH). These specialised areas enable NRC to respond effectively to the diverse needs of displaced populations. Around 6,000 staff members, mostly hired locally, work on the frontlines. As a rights-based organisation, NRC is a strong advocate for displaced and vulnerable people, working at local, national, regional, and global levels to influence decision-makers. This advocacy is rooted in the organisation’s first-hand experience and specialised expertise

Responsibilities

The Regional Coordination Technical Officer provides high-level coordination, administrative, and technical support to the MENA Regional Team, with primary support to the MENA Management Team (MMT) and wider Regional Management Team. The role supports the effective planning, coordination, and follow-up of regional priorities, meetings, strategic initiatives, internal communication, and regional and global reporting processes.

The position plays an important role in facilitating collaboration between the MENA Regional Team, Country Offices, Head Office, and other stakeholders through strong information management, coordination, and administrative support across regional functions and initiatives.

The role also provides coordination and technical support to operational support functions in the region, including Health, Access and Safety (HAS), through support to regional planning, trainings, reporting processes, compliance tracking, information management systems, and communication platforms. The position contributes to strengthening regional coordination, operational consistency, and timely follow-up across MENA while handling sensitive and confidential information with professionalism and discretion.

Generic Responsibilities

• Provide high-level executive and administrative support to the MENA Regional Team, including calendar management, prioritisation of engagements, meeting preparation, documentation, and follow-up on action points.
• Coordinate internal communication, information sharing, and collaboration between the MENA Regional Team, Country Offices, and Head Office to support effective decision-making and implementation.
• Prepare, consolidate, and maintain reports, trackers, briefing materials, presentations, and other management documentation as required.
• Ensure effective information management, document control, and maintenance of relevant filing systems, databases, SharePoint sites, and communication platforms.
• Coordinate logistical and administrative arrangements for regional meetings, workshops, seminars, missions, and other regional events.
• Monitor follow-up on key management actions, deadlines, compliance requirements, and reporting commitments across relevant functions.
• Handle confidential and sensitive information with discretion and professionalism.
• Identify opportunities to improve administrative, coordination, and information management processes within the regional team.
• Compliance and adherence to NRC policies, guidance, and procedures, with specific responsibility for administrative and coordination processes.

Specific responsibilities:

• Coordinate MENA management meetings, strategy sessions, governance processes, trainings, and regional workshops, including agenda development, logistical arrangements, documentation, stakeholder communication, and follow-up on agreed actions.
• Provide direct coordination and administrative support to MENA Regional Team senior managers, including management of complex calendars, correspondence, priorities, and follow-up on key leadership actions.
• Maintain regional information management systems and coordination tools, including organisational charts, contact lists, distribution groups, SharePoint pages, communication platforms, planning calendars, and relevant regional trackers, ensuring information remains accurate and up to date.
• Prepare executive briefings, presentations, management summaries, reports, compliance trackers, and other materials for engagement with Country Offices, Head Office, and external stakeholders.
• Support coordination and follow-up of regional operational priorities, including Health, Access and Safety (HAS) planning processes, reporting requirements, training coordination, meetings, and related documentation, in collaboration with the Regional Team, Country Offices, and Head Office.
• Support regional monitoring and follow-up related to key compliance requirements, information-sharing processes, and relevant incident and operational tracking systems, escalating administrative matters as required.
• Plan and facilitate induction programmes for senior staff and regional team members, and provide support to crisis management teams, regional emergency coordination, organisational change processes, and cross-functional projects as delegated by line management.

Scale and scope of the position

Information of the scope of the position to be inserted in the table below. This is applicable only for roles graded as 8 and above e.g. a function manager/specialist at CO level or when allocated a project budget)

Financial responsibility:

n/a

Resources responsibility:

n/a

Critical interfaces

“By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Provide brief information on roles with relevant interfaces and what is required for this position. Eg what interfaces is important in order to ensure work is aligned with the global NRC requirements.”

• MENA Regional Management Team – to support executive coordination, decision-making, and follow-up on regional priorities.
• Regional Head of Operational Support and Regional Head of HAS – to support planning, reporting, compliance tracking, and operational coordination.
• Country Office Management Groups and HAS teams across MENA – to coordinate reporting, planning, trainings, compliance tracking, and operational follow-up.
• Relevant Head Office departments (HAS, Operations Support, P&O, Finance, Security) – to ensure alignment with global policies, systems, standards, and reporting requirements.
• Jordan Country Office support functions – to coordinate local administrative support, travel, logistics, facilities, and hosting arrangements.
• External service providers, venues, and relevant authorities as required – to support meetings, travel, trainings, and regional administrative processes.

Qualifications

Generic professional competencies

• Minimum 3 years of relevant experience in coordination, executive support, operations, programme support, or organisational management within an international organisation, humanitarian or development agency, diplomatic mission, multilateral institution, NGO, or similar complex operating environment.
• Strong skills in information management, reporting, planning, and the preparation of management documentation and executive briefings.
• Ability to work independently, manage multiple priorities, and exercise sound judgement with limited supervision.
• Relevant academic background in Business Administration, Management, International Relations, Public Administration, or a related field.

Context related skills, knowledge and experience

• Experience supporting governance processes, operational planning, compliance tracking, information management, and organisational reporting.
• Strong stakeholder management and coordination skills, with the ability to work effectively across geographically dispersed teams and organisational levels.
• Excellent written and verbal communication skills in English.

Behavioural competencies

• Planning and delivering results
• Working with people
• Communication with impact and respect
• Coping with change
• Analysing and solving problems.
• Managing resources to optimise results.

What we offer:

• Eligibility: This recruitment is open to internal candidates only.
• Duty station: Amman, Jordan.
• Contract: Fixed-term contract until 31 December 2026, with possibility of renewal based on performance, funding, and the need for the position.
• Travel: up to 5%
• Deadline for applications: 02 July 2026
• Salary/benefits: Grade 6 According to NRC Jordan salary scale and terms and conditions.
• Please refer to the Job Description for additional details.
• NRC is an equal opportunities employer. We are committed to diversity without distinction to age, gender, religion, ethnicity, nationality, and physical ability.
• We think outside the box, encourage ideas, and give responsibility to all employees at all levels. You will have many opportunities to be heard and take the initiative.

Important Information About The Application Process

• Internal candidates: To apply as an internal candidate, log in with your official email or click on Opportunity Marketplace. Use your official email address when applying.
• Submit your application and CV in English, taking care to attach your latest CV.
• We receive many applications for each vacant position and so only shortlisted candidates will be contacted.
• Applications that do not meet the minimum standards in terms of experience or qualifications will generally not be considered. Unsolicited applications not related to this specific job advertisement will not be considered.