Property & Facilities Management Specialist Full Time NEW

Objective:

To manage and operate real estate assets and facilities efficiently while ensuring high-quality maintenance and operational services. The role focuses on enhancing customer experience, managing requests and complaints through approved systems, and overseeing Owners Association operations through the Mullak Platform.

Key Responsibilities:

• Manage and operate residential and commercial real estate assets and monitor operational performance.
• Supervise and improve preventive and corrective maintenance activities while ensuring compliance with SLA requirements.
• Monitor the performance of operation and maintenance contractors and ensure adherence to contracts.
• Manage and operate the Mullak Platform and oversee all related processes.
• Follow up on customer requests from submission until closure.
• Handle customer complaints professionally and reduce recurring issues.
• Coordinate with internal departments such as Development, Finance, and Customer Service to ensure smooth operations.
• Prepare periodic reports covering:

Requests (quantity, status, response time)

Maintenance activities (preventive and corrective)

Customer satisfaction levels

• Improve customer experience and enhance service quality.
• Follow up on unit handover and takeover processes and ensure readiness.
• Maintain proper documentation of assets and facilities, including As-built drawings, warranties, and technical documents.
• Ensure compliance with Owners Association regulations and governance requirements.
• Recommend operational improvements to increase efficiency and reduce costs.
• Continuously improve operational processes and performance efficiency.

Technical Skills:

• Good knowledge of property management and real estate asset operations.
• Advanced practical experience in Owners Association management and the Mullak Platform.

Soft Skills:

• Strong customer communication skills.
• Problem-solving and quick decision-making abilities.
• Proficiency in Microsoft Office and computer applications.

Qualifications

• Minimum 2 years of experience in property, facilities, or community management.