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Job Description
Validate remote replacement cases with consumers (codentify & issue
verification).
Supervise B2B device receiving, scanning, and data consolidation.
Supervise storage and organization of B2B and remote replacement devices.
Support and supervise CSC tickets that includes shipping issues & customer
response coordination.
Track orders and follow up to ensure timely resolution & customer satisfaction.
Respond to WhatsApp customer messages related to remote replacements.
Monitor remote replacement stock levels.
Prepare and review remote replacement reconciliation.
Perform monthly scanning & registration of remote replacement and B2B
devices.
Assist in CX programs (CCP bags, Device takeback, VEEV takeback, SWAPS,
MBG)
Job Requirements
- Bachelor’s degree in Business Administration, Supply Chain Management, or a related field.
- 3 to 5 years of experience in operations, reverse logistics, after-sales service, or warranty management (preferably in consumer electronics, retail, or e-commerce).
- Fluent in English.
- presentable.
- Strong critical-thinking skills to resolve bottlenecks in the repair pipeline and handle escalated customer/vendor issues.
- Excellent negotiation and interpersonal skills to manage diverse third-party vendors and cross-functional internal teams.
- Ability to multitask and prioritize high volumes of operational tickets in a fast-paced environment.