Procedures Lead Full Time NEW

JOB PURPOSE / ROLE:

To lead a team of procedure officers and manage to develop and update the relevant banks procedures by following the procedures and within the agreed SLA.

AREAS OF RESPONSIBILITY:

Policies, Processes & Procedures

• Adhere to the approved departmental policies, processes, procedures
• Coordinate the review and approval process with the concern departments and escalate if needed.

Day- to-day operations

• Implements the day-to-day operations assigned tasks and ensure compliance with the established standards and procedures.

Procedure Development and Archiving

• Ensure of development and update of business procedures that assigned to procedure officers as per the procedure and within the SLA.
• Follow the annual review plan for outdated procedures.
• Responsible of safe archiving of all procedures and update the electronic Library.

Change Management and Communication

• Assesses the impact of introduced changes to people, process and systems and ensure of a proper relevant communication and awareness initiatives to support the effective implementation of change
• Facilitate the discussions with the procedure owner and stakeholders in order to finalize the required procedures.
• Act as a focal point of contact with the divisional controllers in terms of progress reports and escalations.

QUALIFICATIONS & EXPERIENCE:

Minimum Qualifications:

• Bachelor’s degree in business administration or equivalent.

Minimum Experience:

• 6-8 years of relevant experience

Language:

• English: Advanced

Technical Knowledge areas:

• Good knowledge of Banking products and services
• Good Communication skills
• Team Development