Presales Solution Engineer Full Time NEW

Company: ChainUp

Location: Canada or Middle East

Employment Type: Full-time

Department: Customer Success – Presales Solutioning Engineering

Reporting To: Head of Customer Success

Role Scope: Global

Role Overview

ChainUp is seeking a Presales Solution Engineer to support our global business in delivering SaaS-based, white-label solutions for the Web3 and blockchain economy.

This role is suitable for candidates with a technical background who are keen to build a career in presales solutioning and customer success. You will work closely with Sales, Product Engineering, Project Management, and Customer Success teams to support customer engagements, solution demonstrations, and technical discussions.

Training and mentorship will be provided for candidates who demonstrate strong learning ability and motivation.

Key Responsibilities

• Support global sales activities through:
• Product demonstrations
• Technical workshops
• RFI / RFP responses
• Technical proposals and solution documentation
• Assist in translating product and technical features into customer-relevant value explanations
• Participate in presales solution scoping discussions under guidance, ensuring feasibility and clarity
• Support collaboration between customers, sales teams, and product engineering during technical discussions
• Assist project managers in ensuring scoped deliverables and timelines align with ChainUp delivery standards
• Conduct basic market and competitor research to support solution positioning
• Support post-sales professional services activities where required, contributing to customer value and service quality
• Participate in internal initiatives, including the adoption of AI tools to improve presales and customer success effectiveness

Requirements

• Diploma or Degree in Information Technology, Computer Science, Engineering, or related field
• Foundational knowledge of:
• Web technologies
• Software systems
• Blockchain or Web3 concepts (preferred)
• Presales or customer-facing technical experience is advantageous but not mandatory
• Strong communication skills with the ability to explain technical concepts clearly
• Ability to work collaboratively with cross-functional teams
• Proficiency in English (written and spoken)
• Mandarin / Chinese language skills are advantageous due to interaction with China-based engineering teams
• Willingness to work flexible hours when required to support global meetings
• Willingness to travel occasionally, if required

Career Development Opportunities

• Structured learning in presales solutioning and customer success
• Exposure to global customers and regional business practices
• Career progression opportunities to:
• Presales Solution Engineer (Mid / Senior)
• Lead Presales Engineer
• Other Customer Success roles such as Project Management or Customer Success Management