We are currently seeking a Per Sales Engineer for IT & Cyber Security to join our team in Riyadh.
Key Responsibilities:
Partner & Vendor Collaboration:
Professional Services Scoping:
Technical Enablement & Education:
Customer Success & Post-Sales Advisory:
Required Skills & Experience:
Professional Skills:
Qualifications:
A Managing Business Specialist and Developer of over 15 years of experience with extensive subject matter expertise in IT Services Management (ITSM) and ITIL, methods, processes, strategic technology infrastructure planning, and developing cost effective solutions to meet customer business requirements. ITIL foundation certified.
My Career goal is to join an organization that gives me an opportunity to showcase my skills and helps me gain practical exposure in business sector.
• Performed requirement analysis through Templates, workshops and brainstorming sessions with technical users.
• Demonstrate prototype to make sure of requirements alignment.
• Captured process gaps to improve customer experience.
• Devised guidelines and standards of ITIL frameworks.
• Development of business, solution and IT infrastructure-based processes and procedures.
• Exhibited leadership skills to keep team aligned with client expectations.
• Provided best practices to improve client’s business processes for enhanced customer
• experience.
• Technical writing for the requirements related documents.
• Organized internal audits for each process & supported in closing non-compliance (gaps).
• Develop testing script and testing sessions (user acceptance testing, system integrity testing, etc…)
• Develop IT management processes (ITIL Processes).
• Develop services for IT sector departments.
• Design and develop IT services workflows.
• Design and develop integrations and automations with other systems.
• Implement best practices in incident, problem, change, and release management
• Asset management for IT services management system.
• Create and update SLAs and OLAs for IT services management system.
• Create and update periodic reports for IT service management.
• Raise and optimize IT service management system performance.
• Perform requirements and tasks in accordance of PMI rules.
General Skills
• Willing to learn, hard worker, Flexible and energetic team player.
• Good oral /written communication skills.
• Time management skills and making critical decisions with minimal supervision.
• My communication skills are very good, having done work experience in customer relation.
• I am a very enthusiastic person.
• I am able to take responsibility to help other people.
• I am very ambitious person and I like to take up challenges.
• I have a smart appearance and a polite and helpful manner.
• I am also bilingual, fluent in Arabic & English (reading, writing & speaking).
