Operations Processor Full Time

CONTRACTUAL ROLE- 6 MONTHS

Job Title

Consultant Operations Processor

1. About Us

Emirates NBD is a market leader across the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 20 million customers. The Emirates NBD Group has a total of 853 branches and 4,213 ATMs / SDMs. Emirates NBD is the leading financial services brand in the UAE with a Brand value of USD 3.89 billion.

At the bank, we serve our customers and help them realise their financial objectives through a range of banking products and services including retail banking, corporate & institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations.

We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. We also operate Liv, the lifestyle digital bank by Emirates NBD. With close to half a million users, it continues to be the fastest-growing digital bank in the region.

2. Job Overview:

Provides credit administration and operations support to business segments (Corporate & Institutional, Business Banking, Private Banking, Priority Banking (WM), ENBDS, etc.) by, inputting credit limits in the system, disbursing loans, monitoring recoveries, administration of core systems & furnishing MIS to the respective stakeholders.

3. What You Will Be Doing:

The key role of the job holder is to update credit limits, interest rates and other parameters of credit facilities in the systems (Finacle / E-limits/Calypso) as per the approvals held for corporate clients. Ensure that all assigned transactions are carried out are within the agreed TAT and the approved SLA. To prepare & assist the compilation of MIS respective stakeholders, INA responses and any other projects. To participate in on-going and new projects assigned by the manager / senior manager / HOD and assist the team to ensure completion as per the agreed timelines.

Operational Processes

• Ensure that transactions are processed in line with CRAD Framework & PFDs/SOPs with 100% accuracy.

• Ensure that loan disbursed are as per the disbursement controls in FRS/EFRS

• Ensure accurateness in all internal and external reporting — Other MISs

• Due diligence in executing /preparing of transactions and error rate must be less than 1%.

Operational Compliance

• Ensure all audit issues are addressed in a timely manner

• Ensure that transactions are carried out in line with the ongoing recommendations made by management (Internal Circulars)

• Assist CRAD in achieving satisfactory audit rating.

• Understand and adhere to policy, procedures, and guidelines ongoing basis.

• Compliance with Circulars / CRAD framework/ PFDs.

• Minimal adverse audit observations.

Customer Service

• Meet TAT as per agreed SLA with BUs & timely problem-solving response to ensure BU queries / complaints / reports / queries from GCD/ reduce disruptive transactions .

• Responses to BUs to be in line with queries raised and with 100% accuracy.

• TAT’s adherence will be assessed by CSAT scores.

Initiative Projects

• Ensure proactive lead and participation in UAT/ implementation of all project assigned.

• Assist and implement CRAD project portfolio & process improvement initiatives

• Provide at least 2 process related initiatives which can be implemented in the department to improve the process & the quality of the activities carried out by the unit.

• Provide at least 2 control related initiatives to reduce the errors highlighted during the current QA/INA.

• Implement Automation of reports and tracking mechanism for the manual activities at CRAD

Employee Self

• Develop technical & soft skills of self-attending both with L&D for both internal & external programs assigned by the managers.

• Continuous updation of process / procedures in vogue from time to time & measuring up the training needs in line with the Training Schedule in consultation with supervisor. Ensure completion of all mandatory training within timelines.

• Awareness of the procedure and significance of the tasks assigned through knowledge of CRAD Framework, PFDs and operational related manuals.

• Develop new skills and technique to assist in the assigned tasks and to improve quality of work

4. What are we looking for:

Skills / Work Experience:

• 3 -5 years in the Banking /Finance industry preferably in Corporate.
• Local experience of Laws governing the Banking Industries
• Knowledge of corporate products, MIS, computer literacy & any corporate banking system

Competencies:

• Ability to read and comprehend banking terms.
• Team player and flexible in approach
• Initiative oriented thinking to achieve self-development and growth.

Education:

• To have completed minimum Undergraduate level education or above.

5. What we offer you

• Competitive salary package

• Strong emphasis on work-life balance and wellbeing across the bank

• World-class Learning & Development platform and career development

• Generous annual leave entitlement and Private Healthcare

• Preferential banking facilities for employees

6. Why Join Us

We’re one of the region’s most recognisable brands. We’re banking innovation leaders. We’re growing across both the UAE and our global offices. We offer a huge range of professional development opportunities to accelerate your career. It also goes without saying that we provide extremely competitive rewards, benefits and perks too, like our flexible work policy so you can work from home whenever it suits.

At ENBD, we encourage interested candidates to review the key responsibilities and qualifications for each role and apply for positions that match their skills and capabilities.