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JOB DESCRIPTION Responsible for planning, organizing, managing and coordinating the function of the Operations department/section and performing other related duties as assigned by the Chief Operating Officer.
RESPONSIBILITIES
Assisting the management in organizing project related meetings and/or special events
Coordinating the preparation of monthly reports, business plans or any other divisional/project related reports
Providing an accurate operational picture of all assigned projects
Providing status of project implementation planning along with project deadlines for completion and supporting actions
Distributing information related to project implementation plans and deadlines
Providing regular reports on project planning, income and expenditure
Working effectively with internal, external parties involved in projects and working in a way that respects and values the participation of others involved the project
Dealing promptly with any escalated, patients/staff complaints or concerns related to operational projects
Providing support in every aspect of the facility operations division, when ever necessary
Providing guidance and support with all parties involved in capital equipment purchasing process
Developing and maintaining well organized filing system for operations that permit easy reference and rapid retrieval of information related to involved projects
Providing support to clients through the development of new programs reflecting best global and regional practices
Providing consultative services to the facility’s leadership and employees on all related matters, including involvement in actual working of the department for monitoring the customer service levels
Responding to verbal and written inquiries in a timely manner
Providing technical expertise in identifying potential issues
Discussing any issues arising with the senior management and apprising them of the situations
Participating in cross-functional teams and committees as appropriate
Advising, supporting and challenging employees on performance and decisions including the appropriate identification, management and mitigation of risk
Ensuring staff are motivated, developed and managed so that individual and collective performance meets the needs of facility patients and stakeholders
Complying consistently with facility policies, procedures and practices and ensuring alignment with SEHA facilities policies
Completing and maintaining regulatory requirements including: licensure and certification and other mandatory training within established time frames
Maintaining confidentiality with regards to any information exchanged or received in the current capacity of role in accordance with facility policy
Assuming the role of a brand ambassador for the facility and promoting a customer focused philosophy in dealing with any stakeholders
Maintaining positive and effective working relationships within the department/division and also with other departments/sections within the facility
Performing any other duties as may be assigned relevant to the basic responsibilities of the role
Adhering to requirements of the Occupational Health and safety guidelines and infection control guidelines
Understanding and adhering to emergency preparedness plans/policies
Recognizing the necessity of continuously developing skills and acquiring additional knowledge appropriate to the position
Dressing appropriately to meet the expectations of the specific work area and in alignment with the Occupational Health and Safety policies
Building key partnerships within the organization for pursuing client-centered, comprehensive, integrated systems of care
Complying with any regulations related to mentoring, tarining, development of UAE nationals staff
QUALIFICATIONS
Qualifications
Required:
Bachelor’s degree or equivalent in Business Management, Healthcare Management, Clinical degree or relevant field OR Diploma in relevant field with 3 years of additional experience
Desired:
Master’s degree or equivalent in Business Management, Healthcare Management, Clinical degree or relevant field
Required :
Experience Required in addition to the Qualifications mentioned above
2-4 years of progressively responsible relevant experience
Desired :
Experience in a large healthcare facility
Required:
Additional Requirements / Remarks
Proficiency in English language
MS Office and computer proficiency
Strong analytical and problem-solving skills
Ability to meet goals and deadlines
Good communication skills
Desired:
Proficiency in Arabic Language
Ability to deal with multiple issues simultaneously (multitask) and move them all towards resolution
ABOUT US
Abu Dhabi Healthcare Company (SEHA) is the largest and most comprehensive healthcare network in the UAE that was established in 2007 with the objective of operating all public hospitals and clinics across the Emirate of Abu Dhabi.
SEHA is committed to delivering world-class healthcare services using the most advanced diagnostics and systems across its network of public healthcare centers and hospitals in addition to partnering with global leaders in healthcare, including world renowned organizations such as the Mayo Clinic.
ABOUT THE TEAM
Al Dhafra hospitals is a premier medical institution located in Al Dhafra, encompassing six hospitals which are Madinat Zayed, Ghayathi, Marfa, Delma, and Liwa. In addition, the institution also includes four clinics which are Bida Mutawa, Abu Al-Abyad Clinic, Sir Bani Yas Clinic, and Al Dhafra Family Medicine Center (DFMC). Together, these hospitals and clinic provide coverage across 16 different specialties including inpatient and outpatient medical services covering different fields and specialties, including internal medicine, pediatrics, gynecology & obstetrics, general surgery, anesthesia, pharmacy services, laboratory and diagnostic radiology.