Onboarding Officer Full Time

Edenred is the leading digital platform for corporate services in the areas of benefits, professional mobility, and B2B payments.

Operating in 44 countries, it connects more than 60 million users to over 2 million partner merchants through more than 1 million client companies.

Edenred offers solutions dedicated to employee engagement (meal vouchers, commuting, gift vouchers, wellness, rewards, and preferential offers to boost purchasing power), mobility (multi-energy solutions, including EV charging, fleet management services, maintenance, toll, and parking), and corporate payments (virtual cards). In addition to its own solutions, Edenred also distributes offers from more than 120 partners on its platform.

True to the Group’s purpose, “Enrich connections. For good.”, these solutions enhance users’ well-being and purchasing power and simplify the lives of professional drivers while promoting access to healthier food, more environmentally friendly products, and more sustainable mobility. They improve the attractiveness and efficiency of businesses and vitalize the employment market and the local economy.

Edenred’s 12,000 employees are committed to making the world of work a connected ecosystem that is safer, more efficient and more responsible every day.

In 2024, thanks to its global technology assets, the Group generated a business volume of nearly €45 billion, mainly through mobile applications, online platforms and cards.

Edenred is listed on the Euronext Paris stock exchange and included in the following indices: CAC Next 20, CAC Large 60, Euronext 100, Euronext Tech Leaders, FTSE4Good, DJSI Europe Index, DJSI World Index, and MSCI Europe.

THE UAE CONTEXT

Edenred UAE is a fast growing payroll service provider serving more than 15,000 business and more than 2.2 million unbanked employees. We service over 10 banks and 35 financial institutions. We offer a unique value proposition for companies to manage their payroll and for employees to receive their salaries and use it in the simplest way offering multiple value added services via our mobile app (money transfer, mobile recharge and card services)

THE ROLE

This role involves managing the end-to-end client onboarding journey while ensuring full compliance with regulatory requirements and internal standards. This role also offers the opportunity to work closely with cross-functional teams to streamline processes, mitigate risk, and enhance onboarding efficiency. It is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys solving compliance challenges, and wants to take ownership of impactful initiatives such as AML audits and process improvements. The position offers exposure to regulatory frameworks and business operations, making it ideal for a candidate looking to grow their career in compliance while contributing to a robust onboarding function.

Responsibilities

• Oversee the complete client onboarding lifecycle—from initial contact and documentation collection to compliance verification (KYB, KYC, AML, due diligence) and successful account activation.
• Conduct screenings of trade names, beneficial owners, and authorized signatories using internal screening tools, and perform periodic reviews for low, medium, and high-risk profiles to ensure ongoing compliance with regulatory and internal requirements.
• Collaborate effectively with internal departments including Sales, Compliance, and Operations to ensure a seamless onboarding experience while maintaining accurate and up‑to‑date records in systems and trackers.
• Manage multiple onboarding cases simultaneously, and consistently meeting deadlines in a fast-paced environment.
• Execute annual AML audits of business partners ensuring adherence to applicable laws, regulations, and contractual obligations and manage partner assessments, ensuring timely submissions.
• Review, update, and maintain internal SOPs and compliance documentation, ensuring all processes remain up to date.
• Oversee internal processes and drive mandatory AML training programs, managing compliance tracking/follow-ups, and escalation of non-compliance.
• Provide compliance support to internal teams on compliance requirements and conduct comprehensive reviews of internal processes.

YOUR PROFILE

• Strong documentation and writing skills with the ability to create and maintain structured processes and SOPs.
• Highly organized with excellent time management skills and attention to detail.
• Proactive mindset with a track record of initiating follow-ups, tracking progress, and ensuring timely completion of deliverables.
• Strong communication skills with a persuasive and collaborative approach across business functions.

Reliable and able to take full ownership and accountability for assigned projects.

EDUCATION

• Bachelor’s degree is mandatory, preferably in Business, Finance, Risk Management, or a related field.

Experience

• Minimum 3 years of experience within Compliance or Risk functions, with hands-on experience in client onboarding, KYC, CDD, EDD. Experience in a bank, fintech, payments, or regulated financial services environment is strongly preferred.

CERTIFICATIONS (Preferred But Not Mandatory)

• CAMS – Certified Anti-Money Laundering Specialist, ICA Certifications.

COLLABORATION:

The candidate will collaborate directly with Compliance Onboarding Team in charge of processes linked to onboarding of clients, as well as AML Compliance Team responsible for cross-functional AML compliance projects.