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Job Description
Location: Degla, Maadi (Hybrid/On-site)
Working Hours: 10:00 AM – 6:00 PM
Days: 5 Days/Week
About the Role
We are looking for a Medical Operations Team Leader to join our growing team at HealPath.
This role plays a critical part in managing and optimizing healthcare operations across Chronic Care Management (CCM), Chronic Refill, and Telehealth services.
Key Responsibilities
- Oversee daily operations across medical programs (CCM & Chronic Refill)
- Coordinate between Clinical Pharmacists, Customer Support, IT, and Quality teams
- Monitor workflows, SLAs, and operational KPIs
- Ensure proper documentation and data accuracy across systems
- Support patient journey optimization and service delivery
- Handle escalations and ensure timely resolution
- Track performance and prepare operational reports
- Ensure compliance with healthcare standards and internal SOPs
What We Offer
- Medical & Social Insurance
- Career growth in Digital Health
- Exposure to advanced healthcare operations & systems
Job Requirements
- Bachelor’s degree in Pharmacy, Medicine, or any medical-related field
- 3–5 years of experience in healthcare operations/telehealth / medical support
- Strong understanding of medical workflows and patient management
- Excellent communication and coordination skills
- Strong analytical and problem-solving abilities
- Experience with systems like CRM / Zoho / Healthcare platforms is a plus
