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Job Summary:
To lead and continuously optimize end to end pick up and delivery and terminal handling operations across Saudi-Arabia, ensuring service performance, cost efficiency and full operational control. The role is accountable for establishing a standardized national operating model, driving productivity and capacity management and ensuring full ownership of operational cost and performance.
Job Duties and Responsibilities:
1. Operational Management
- Define and implement the national PUD & Handling operating model across all locations.
- Ensure end-to end with full ownership of cost per stop, route and shipment.
- Drive network-wide capacity planning, including volume forecasting and peak management.
- Establish clear governance, decision-making frameworks and escalation structures.
2. Terminal & Hub Operations
- Design and continuously optimize terminal and cross-dock network structure.
- Define with business performance standard operating procedures (SOPs) across all terminals to ensure consistency.
- Implement productivity standards (shipments per hour, etc).
- Optimize direct vs. cross-dock flows to reduce handling cost and transit time.
3. Team Leadership
- Build and lead a performance-driven culture with clear accountability for KPIs and results.
- Develop leadership capabilities within local teams to ensure scalable operations.
- Drive structured workforce planning including shift models and productivity targets.
- Lead change management initiatives to implement new processes and systems.
4. Performance & KPI Management
- Take full ownership of operational financial performance & quality performance including cost and contribution margin.
- Implement advanced KPI framework including cost, productivity and network efficiency metrics.
- Ensure data accuracy and enforce disciplined KPI tracking through TMS .
5. Cost & Budget Control
- Own and manage the full PUD & Terminal Handling Budget (P&L) including subcontracting and terminal costs.
- Continuously challenge cost structures and identify optimization opportunities.
- Drive make or buy decision (own fleet vs. external vendors) based on cost and service performance.
- Ensure strict cost governance and approval processes across all locations.
6. Customer Service & Stakeholder Management:
- Ensure operational planning with key customers to improve efficiency and service levels.
1. Operational Management
- Define and implement the national PUD & Handling operating model across all locations.
- Ensure end-to end with full ownership of cost per stop, route and shipment.
- Drive network-wide capacity planning, including volume forecasting and peak management.
- Establish clear governance, decision-making frameworks and escalation structures.
2. Terminal & Hub Operations
- Design and continuously optimize terminal and cross-dock network structure.
- Define with business performance standard operating procedures (SOPs) across all terminals to ensure consistency.
- Implement productivity standards (shipments per hour, etc).
- Optimize direct vs. cross-dock flows to reduce handling cost and transit time.
3. Team Leadership
- Build and lead a performance-driven culture with clear accountability for KPIs and results.
- Develop leadership capabilities within local teams to ensure scalable operations.
- Drive structured workforce planning including shift models and productivity targets.
- Lead change management initiatives to implement new processes and systems.
4. Performance & KPI Management
- Take full ownership of operational financial performance & quality performance including cost and contribution margin.
- Implement advanced KPI framework including cost, productivity and network efficiency metrics.
- Ensure data accuracy and enforce disciplined KPI tracking through TMS.
5. Cost & Budget Control
- Own and manage the full PUD & Terminal Handling Budget (P&L) including subcontracting and terminal costs.
- Continuously challenge cost structures and identify optimization opportunities.
- Drive make or buy decision (own fleet vs. external vendors) based on cost and service performance.
- Ensure strict cost governance and approval processes across all locations.
6. Customer Service & Stakeholder Management
- Ensure operational planning with key customers to improve efficiency and service levels.
- Act as escalation owner for major operational and service related issues.
- Ensure transparency and proactive communication with internal and external stakeholders.
7. Compliance & Safety
- Establish and enforce a standardized compliance framework across all locations.
- Ensure full adherence to transport, labor and safety regulations in Saudi Arabia.
- Drive a proactive safety culture with measurable safety KPIs.
- Ensure regular audits with the quality team wit clear action tracking and accountability.
8. Process Improvement & Digitalization
- Lead the implementation of a fully integrated TMS based operating model.
- Drive digitalization of end-to-end PUD and terminal processes.
- Use data driven insights to continuously optimize routing, handling and resource allocation.
- Establish data quality as a core operational KPI and enforce system discipline.
Job Qualifications and Skills Required:
- Bachelor’s degree in Logistics, Supply Chain, Business Administration (master’s preferred)
- Certifications like CSCP, CLTD, or Lean Six Sigma are an advantage
- Minimum 5 years of experience in Logistics/transportation with minimum 2 years in managerial role.
- Experience in Saudi Arabia or GCC market preferred
- Proven track record managing large-scale PUD and terminal operations with full operational ownership
- Strong knowledge of PUD operations, cross-docking, and terminal management
- Solid experience in cost control and operational performance management
- Strong understanding of fleet utilization and route optimization (in coordination with fleet management)
- Experience in implementing and operating TMS driven processes
- Strong leadership and team management skills with focus on performance and accountability
- Excellent analytical and problem solving capabilities
- Experience in budget planning and cost optimization
- Proficiency in ERP/TMS systems
- Strong stakeholder management and communication skills
- Full ownership of operational cost and performance across PUD and terminal operations
