Manager -Operations & Performance Monitoring Full Time

JOB PURPOSE:

Drive strategic planning, contractual governance, and performance oversight for Dubai rail operations, ensuring safe, cost-effective services, optimized timetables, and continuous customer satisfaction through rigorous financial, safety, and risk management.

ROLES & RESPONSIBILITIES:

Strategy

•Develop and approve O&M agreements, SLAs, and commercial policies with operators and authorities, ensuring cost control, ROI, and HSE compliance.

•Govern network KPIs, break-even targets, and annual budgets and benchmark against global metro leaders and recommend incentives or penalties.

•Oversee and manage SLAs concluded with competent authorities, ensuring alignment of service obligations and mutual accountability across stakeholders.

•Support in defining fleet, timetable, and special-event service strategies, incorporating asset operating limits and maintenance flexibility.

•Oversee synthesis of stakeholder feedback and analysis of operational data to prepare break-even analyses and financial optimization plans for railway operations.

Operations

•Monitor operator plans, audits, and monthly performance data and issue alerts or punitive actions for KPI breaches and oversee corrective measures.

•Coordinate joint commercial unit activities with marketing, investment, and other RTA teams to maximize revenue and ridership.

•Review financial analyses, cash-flow statements, and bill disbursements, ensure transparent contract administration and accurate cost tracking.

•Lead governance of incident and fault responses, manage high-risk safety inspections, and enforce HSQE, RSEMS and ASEMS standards across all staff.

Product / Process Improvement

•Evaluate operator improvement proposals, conduct benchmarks, and approve feasible enhancements within budget and risk parameters.

•Analyze stakeholder feedback, experimental service models, and audit findings to optimize timetables, resource allocation, and customer experience.

•Oversee and track passenger-focused improvement projects and service enhancements delivered by operators or internal departments, ensuring alignment with approved budgets and strategic objectives.

• Drive continuous improvement of risk registers, audit regimes, and performance dashboards to elevate operational excellence and compliance.

Physical Working Conditions

• Conduct periodic depot and network inspections, special-event observations, and contractor audits in live rail environments, adhering to RTA safety protocols.

Education:

Bachelor’s degree in Transportation Engineering or Business Administration, or Operations Management; Master’s degree in Transportation Management or Finance.

Experience:

9+ Years in case of Master’s degree (11+ years in case of Bachelor’s degree).

Qualification:

Certifications such as PMP, Contract Management Certification, HSQE Certification.

Required Nationality: UAE National.