Manager – Key Accounts Full Time

Job Purpose

The Manager – Key Accounts is responsible for managing a portfolio of Facilities Management (FM) contracts and ensuring the effective delivery of Hard and Soft FM services in line with contractual obligations, operational KPIs, financial targets, and client expectations.

The role serves as the primary operational and commercial point of contact for assigned accounts, overseeing service delivery, stakeholder engagement, contract performance, financial management, compliance, and continuous improvement initiatives across multiple sites.

The position leads Facility Managers and operational teams to ensure safe, efficient, customer-focused, and financially sustainable operations while supporting the organization’s strategic growth objectives.

Key Roles, Responsibilities & Dutie

sA. Client & Stakeholder Managemen

tResponsibilitie

• sServe as the primary point of contact for assigned clients and stakeholders
• .Build and maintain strong relationships with clients, consultants, authorities, and internal teams
• .Resolve client concerns, complaints, and operational escalations promptly
• .Conduct regular client meetings, operational reviews, and performance presentations
• .Monitor client satisfaction and implement improvement initiatives
• .Ensure professional, accurate, and timely communication and reporting

.B. Operational Management & Service Deliver

yResponsibilitie

• sManage day-to-day FM operations across assigned contracts and sites
• .Lead Facility Managers and operational teams delivering Hard and Soft Services
• .Ensure service delivery complies with
• :Contract Scop
• eService Level Agreements (SLAs
• )Key Performance Indicators (KPIs
• )Standard Operating Procedures (SOPs
• )Health, Safety & Environmental (HSE) requirement
• sMonitor preventive and corrective maintenance activities
• .Conduct site inspections, audits, and operational reviews
• .Optimize manpower deployment and workforce productivity
• .Support mobilization and demobilization of contracts
• .Coordinate with Procurement, Engineering, QHSE, Finance, and HR departments

.C. Financial & Commercial Managemen

tResponsibilitie

• sManage contract financial performance, including
• :Revenu
• eCost Contro
• lProfitabilit
• yBudget Complianc
• eMonitor monthly P&L performance and budget variances
• .Validate
• :Billin
• gVariation Order
• sQuotation
• sSupporting Documentatio
• nIdentify opportunities for
• :Additional Service
• sContract Enhancement
• sRevenue Growt
• hSupport
• :Contract Renewal
• sCommercial Negotiation
• sScope Adjustment
• sEnsure adherence to procurement policies and approved budgets

.D. Leadership & Team Managemen

tResponsibilitie

• sLead, mentor, and develop Facility Managers and support teams
• .Conduct performance evaluations and coaching sessions
• .Identify training and development requirements
• .Promote
• :Accountabilit
• yTeamwor
• kService Excellenc
• eOperational Disciplin
• eEnsure succession planning and workforce continuity
• .Foster a positive workplace culture aligned with company values

.E. QHSE, Compliance & Risk Managemen

tResponsibilitie

• sEnsure compliance with
• :Company Policie
• sHSE Standard
• sLegal Requirement
• sLocal Authority Regulation
• sSupport implementation of ISO standards and governance frameworks
• .Monitor contractor and subcontractor compliance
• .Lead
• :Incident Investigation
• sRoot Cause Analysi
• sCorrective Action
• sEnsure proper documentation, permits, reporting, and audit readiness

.F. Reporting & Digital System

sResponsibilitie

• sPrepare and present operational and financial reports
• .Monitor and analyze
• :KPI
• sDashboard
• sPerformance Trend
• sOperational Dat
• aEnsure effective use of
• :CAFM System
• sPower BI Dashboard
• sDigital Reporting Tool
• sSupport automation and continuous improvement initiatives

.G. Strategic Planning & Continuous Improvemen

tResponsibilitie

• sSupport strategic operational planning and forecasting
• .Identify opportunities for operational efficiency improvements
• .Promote
• :Innovatio
• nSustainability Initiative
• sIndustry Best Practice
• sParticipate in business continuity planning
• .Support organizational growth and operational excellence initiatives

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