Manager | Digital Experience | Lebanon Full Time

About Deloitte: When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. We have received numerous awards over the last few years, including Best Employer in the Middle East, and Best Consulting Firm, and the Middle East Training & Development Excellence Award.

Our Purpose

Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most—for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations and supporting our communities.

Our shared values guide the way we behave to make a positive, enduring impact:

• Lead the way
• Serve with integrity
• Take care of each other
• Foster inclusion
• Collaborate for measurable impact

During your tenure as an Associate – Digital Experience, you will demonstrate and develop your capabilities in the following areas:

As a Digital Experience Associate, you will support the delivery and operations of Deloitte Middle East’s digital platforms by coordinating web requests, maintaining high-quality content execution, supporting SEO and analytics processes, and ensuring smooth stakeholder workflows. This role is ideal for an early-career digital professional who is organized, detail-oriented, and eager to build expertise in web experience, measurement, and digital operations in a fast-paced environment.

Key Responsibilities

Website management & coordination

• Serve as the first point of contact for day-to-day digital platform requests from Growth and business stakeholders.
• Execute content updates on the site backends and enhance the user experience and journey by clearly understanding site templates, do’s and don’ts.
• Translate requests into clear briefs (objective, audience, content, CTA, deadlines, approvals) and route work to the right owners (Web/Analytics Associate, Web Admin, tool specialists) under the Manager’s direction.
• Maintain trackers, follow up on approvals, and provide timely status updates to stakeholders.

Content operations & quality assurance

• Coordinate content updates for Deloitte.com and internal platforms, ensuring readiness for publishing (correct format, links, metadata, approvals).
• Perform QA checks pre- and post-go-live (broken links, page layout issues, correct CTAs, basic accessibility checks, correct tagging requests submitted).
• Support content hygiene initiatives (page inventories, content audits, archiving, governance compliance).
• SEO support
• Support SEO execution by coordinating on-page requirements (titles, meta descriptions, headings, internal linking) and tracking basic performance indicators.
• Assist with Search Console checks and compile recurring SEO snapshots.

Analytics & reporting support

• Pull routine reports and dashboards (web traffic, top pages, campaign landing page performance) and consolidate inputs into monthly performance packs.
• Support tagging/UTM governance by ensuring requests include measurement requirements and that stakeholders follow standards.

Digital marketing campaign coordination and support

• Support digital marketing campaign delivery by coordinating inputs (briefs, copy, creative, audience/segmentation requirements, approvals, timelines) and creating it where necessary.
• Assist with basic digital marketing platform coordination to enhance KPIs.
• Compile recurring campaign performance inputs into standardized reporting packs.

Tooling & process support

• Support the Digital team in maintaining documentation, playbooks, and training materials for stakeholders (how to request updates, how to brief pages, measurement basics).
• Assist with testing and rollout support for new features, templates, or platform enhancements.
• Manage basic digital tools to ensure proper use within the team.

Leadership Capabilities

• Builds own understanding of our purpose and values; explores opportunities for impact.
• Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent.
• Understands expectations and demonstrates personal accountability for keeping performance on track.
• Actively focuses on developing effective communication and relationship-building skills.
• Understands how their daily work contributes to the priorities of the team and the business. 

Qualifications

• Bachelor’s degree in marketing, communications, business, or related field.
• 1–2 years of experience in digital marketing operations, web coordination, CMS support, or analytics support (internships count if strong).
• Familiarity with web fundamentals (CMS concepts, basic HTML understanding a plus), SEO basics, and analytics concepts.
• Strong organization, stakeholder communication, and attention to detail; able to manage multiple requests under pressure.
• Excellent command of Arabic and English is required.