Role Overview:
Responsible for managing individual life (Takaful) policy operations, ensuring smooth processing, data accuracy, compliance, and strong coordination with internal teams and stakeholders.
Key Responsibilities:
• Manage end-to-end policy lifecycle (issuance, renewals, amendments)
• Handle ULIPs including fund switching and servicing
• Ensure accurate data entry and proper documentation
• Act as point of contact for customers, brokers, and internal teams
• Support process improvements and SOP implementation
• Ensure compliance and assist with audits and reporting
• Collaborate across underwriting, claims, and customer service teams
Requirements:
• 1–2 years’ experience in insurance/operations
• Knowledge of life insurance / ULIPs
• Strong attention to detail and communication skills
• Proficiency in MS Office
