Junior HR Operations Associate Full Time

Since our launch in Baghdad, Baly has been redefining convenience and mobility for thousands of people every day. From rides to food delivery, we’re Iraq’s leading super app, built to move life forward.

At Baly, we believe in more than just technology — we believe in people.

Our goal is to make daily life simpler, faster, and more accessible for everyone — customers, partners, and drivers alike.

Powered by local talent and a deep understanding of our communities, we’re building an app that moves Iraq forward — one delivery, one ride, and one idea at a time.

Backed by Rocket Internet (a German investment company), we’re on a mission to bring together top Iraqi talent and shape the future of digital services in Iraq.

About The Role

We are looking for a Junior HR Operations Associate to join our People team and support the employee lifecycle with a strong focus on onboarding and employee experience.

This role is ideal for someone who is highly organized, people-oriented, and passionate about creating seamless experiences for new joiners. You will work closely with HR, Finance, IT, Workplace, and Hiring Managers to ensure every employee has a smooth transition into Baly from offer acceptance through onboarding and beyond.

Key Responsibilities

Onboarding & Pre-Boarding

• Coordinate all pre-boarding activities, including welcome communications, equipment requests, and system access setup
• Collect and process all required employee documentation, including contracts, identification documents, and onboarding forms
• Ensure all onboarding requirements are completed before the employee’s first day
• Serve as the primary point of contact for new hires throughout the onboarding journey

HR Operations

• Maintain accurate and up-to-date employee records within HR systems and databases
• Ensure employee documentation is properly organized and compliant with internal requirements
• Support employee data management and HR administrative processes

Cross-Functional Coordination

• Collaborate with Finance, IT, Workplace, and other teams to ensure a smooth onboarding experience
• Coordinate payroll setup, account creation, workspace allocation, and equipment readiness
• Proactively identify and resolve onboarding blockers or delays

Employee Experience

• Prepare onboarding kits, company presentations, and role-specific materials
• Conduct Day 1 welcome sessions and introduce new employees to Baly’s culture, tools, and ways of working
• Act as a culture ambassador and ensure a positive employee experience from the first interaction

Reporting & Continuous Improvement

• Track onboarding completion and onboarding-related metrics
• Collect feedback from new joiners through surveys and check-ins
• Analyze feedback and recommend improvements to onboarding processes and employee experience

Requirements

• Bachelor’s degree in Human Resources, Business Administration, Psychology, or a related field
• 0–3 years of experience in HR, People Operations, Administration, or a coordination-focused role
• Strong organizational skills and attention to detail
• Excellent communication and interpersonal skills
• Ability to manage multiple tasks and deadlines effectively
• Proficiency in Microsoft Office and Google Workspace
• Fluent in Arabic and English

Preferred Skills

• Experience with onboarding and employee lifecycle processes
• Familiarity with HRIS or employee management systems
• Strong coordination and stakeholder management abilities
• Experience in fast-paced startup or technology environments
• Comfortable using AI tools such as ChatGPT, Gemini, or Copilot to improve productivity

Location

Baghdad, Iraq

Why Join Us?

At Baly, You’ll Have The Opportunity To

• Be part of Iraq’s fastest-growing super app backed by a global investor
• Create meaningful employee experiences from day one
• Work alongside talented and ambitious teams
• Gain hands-on experience across HR Operations and People Management
• Accelerate your career in a fast-paced and innovative environment