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Standort Cairo, EG
Stellen-ID: 5376
Join the energy revolution with #teamsonnen!
At sonnen, we’re driven by a clear goal: creating a future powered by clean, affordable energy for everyone. That’s why we make our customers independent – not only from fossil fuels, but also from rising electricity costs.
The key to this independence is our intelligent, all-in-one energy system. It combines solar panels, battery storage, energy tariffs, and wallboxes – all developed and manufactured in Germany.
As the first and only provider in Germany, we also connect thousands of home batteries into one shared network: the sonnenVPP, our industry-leading virtual power plant.
In short: every day, we’re working to shape the energy future. And we’d be thrilled to have you join us!
What You Will Do To Help Drive Energy Transition
- Provide first-level technical support to end-users via phone, email, and in-person.
- Troubleshoot and resolve hardware and software
- Install, configure, and maintain computer systems and applications.
- Document and track all support requests and resolutions in the helpdesk ticketing system.
- Assist with the setup and deployment of new hardware and software.
- Conduct regular system maintenance and updates.
- Provide training and guidance to end-users on IT best practices and tools.
- Collaborate with other IT team members to ensure seamless IT operations.
What You Will Need On That Journey
- Proven experience as an IT Helpdesk Technician or similar role.
- Strong knowledge of Windows and Mac operating systems.
- Familiarity with remote desktop applications and helpdesk software.
- Excellent problem-solving and communication skills.
- Ability to work independently and as part of a team.
- Strong organizational skills and attention to detail.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.
- English is a Must and German is a plus.
Stellensegment: Help Desk, Information Technology, Technical Support, Disability, Technology, Human Resources
