Job Description

Network management and database administration, Knowledge of network protocols (routing/switching), firewalls, and troubleshooting both wired and wireless connectivity.
Installing and configuring computer hardware, software, systems, networks, printers and scanners
Monitoring and maintaining computer systems and networks
Providing technical support
Setting up accounts for new users
Repairing and replacing equipment as necessary

Strong knowledge of Windows OS, Microsoft 365, Active Directory.
Experience with ITSM / Ticketing systems (e.g., ServiceDesk, ManageEngine, Jira, etc.).
Knowledge of networking fundamentals.
Experience in troubleshooting hardware, software, and user access issues.
Understanding of ITIL concepts is preferred.
Resolve basic issues such as:
Login errors
OTP problems
Minor booking adjustments
Profile updates
Escalate complex technical bugs to the App Development Company.

Job Requirements

Bachelor’s degree in IT, Computer Science, or related field is a must
1–2 years of experience in Help Desk / Technical Support / Customer Support is a must
Strong communication skills in Arabic and English