Investment Team Leader Full Time NEW

Job Responsibilities &Duties:

Coach and monitor the performance of Operations and provide the needed feedback. (Through monthly/Weekly one on one meetings).

Assess current team processes and procedures, identify opportunities for improvement.

Assess individual performance through observation and measurement, and suggest corrective actions as needed.

Set Key performance indicators (KPIs) to measure success.

Make strategy adjustments, as necessary.

Empowering new team members with skills to improve their confidence, product knowledge, and communication skills.

Required skills and qualifications:

• Bachelor’s degree in business, information systems, or a related field

• 3-4 years of experience in the same role or any related field.

• Preferred banking experience or any other investment products– understanding of banking products

• Preferred to previous experience in Tele-sales.

• Excellent English.

• Excellent Communication Skills

• Excellent analytical skills, with the ability to use data to drive decision making.

• Leadership Skills

• Organizational and time-management skills

• Highly motivated and target driven.

• Complaints Handling.

• Good level of commitment, reliability and dedication.

• Adaptability, flexibility, and Creativity.