International Program Operations Officer Full Time NEW

Jo Academy is a pioneering EdTech Company founded in 2014, offering a comprehensive digital learning platform across Jordan and the region. We serve diverse age groups through an integrated, interactive learning experience designed for national and international school students, as well as university learners.

Powered by AI and cutting-edge technologies, Jo Academy enables personalized and adaptive learning journeys that respond to different needs and learning styles. Today, we support over two million learners through thousands of interactive lessons and educational resources.

Jo Academy is a member of ULA Group, alongside ULA KSA, and contributes to a broader vision of integrating emerging technologies, such as AI-powered adaptive learning, AR/VR, and virtual schools, into the education ecosystem in the region and beyond.

Our Purpose

Jo Academy is driven by a clear purpose: to make education accessible, seamless, and engaging. Our mission focuses on increasing knowledge, building skills, and personalizing digital learning experiences. Through tech-enabled education, we are committed to empowering Arab learners, expanding their opportunities, and advancing digital education to better serve our community.

Our Values

At Jo Academy, we foster a culture of innovation, creativity, and impact. As a leader in the EdTech field, we are committed to delivering meaningful products and services that truly make a difference.

Our team is passionate, diverse, and excellence-driven, united by a shared belief in the power of education and technology to shape the future.

About The Role

We are currently seeking to hire an International Program (IP) Operations Officer to join our B2C – International Program Team. This role reports to the International Programs (IP) Manager and works closely with internal teams, teachers, and students to support the smooth execution of operational and administrative activities related to international programs.

The ideal candidate will contribute to maintaining operational efficiency, supporting onboarding processes, coordinating schedules and logistics, and ensuring a seamless educational experience for both teachers and students.

Key Responsibilities

• Manage and track teacher-related financial data, including payments and discrepancy resolution
• Communicate regularly with teachers and coordinate studio reservations for recordings and sessions
• Utilize internal administrative platforms to manage class schedules, content, and logistics
• Handle day-to-day operational processes to ensure timely and efficient delivery of tasks and services
• Provide technical support to new teachers and students during onboarding
• Oversee teacher account management and ensure information accuracy and timely updates
• Handle student and teacher payment processes, including verification and issue resolution
• Monitor and support the functionality of the educational website and coordinate updates when needed
• Support operational workflows related to scheduling, logistics, and resource allocation
• Perform administrative tasks related to student enrollment, attendance tracking, and academic records
• Respond to student inquiries and support exam logistics, including registration and scheduling
• Prepare operational reports to track key metrics and milestones
• Perform any additional tasks assigned by the direct supervisor

Qualifications

• Bachelor’s degree in Business Administration, Marketing, Social Media, Multimedia, or any related field
• High school background in IGCSE, AP, ACT, or IB is mandatory
• 0–3 years of experience in operations, coordination, or administrative support
• Strong communication and interpersonal skills
• Proficiency in Arabic and English

Technical Skills & Competencies

• Proficiency in Microsoft Office Suite, especially Excel, Word, and PowerPoint
• Familiarity with communication and collaboration tools such as Zoom, Microsoft Teams, Slack, and Google Meet
• Experience using task management tools such as Trello, Asana, or ClickUp
• Familiarity with Google Workspace or SharePoint for documentation and file management
• Ability to manage and update records using internal systems or CRM/ERP platforms
• Basic experience with LMS platforms such as Moodle, Canvas, or Classera
• Strong organizational skills and attention to detail
• Ability to manage schedules and coordinate logistics effectively
• Customer-focused mindset with strong problem-solving skills
• Ability to work collaboratively in a fast-paced environment

Recruitment Statement

Only qualified and shortlisted candidates will be contacted.

At Jo Academy, we are committed to equal opportunity, diversity, and inclusion. We welcome applications from candidates of all backgrounds, identities, and experiences.