Information Technology Help Desk Coordinator Full Time NEW

XYZ Technology is a leading provider of IT consultation services for SaaS and PaaS companies across the MENA region. With its headquarters in Egypt, the company is dedicated to delivering innovative tech solutions and expert guidance to businesses of all sizes. XYZ Technology prioritizes excellence, customer satisfaction, and technological advancement as it helps clients achieve their strategic goals.

Role Description

This is a full-time, on-site role for an Information Technology Help Desk Coordinator located in Qesm 2nd Tanta. In this role, you will provide technical support by diagnosing and resolving hardware and software issues, manage IT infrastructure, and ensure smooth network administration. You will act as the first point of contact for troubleshooting IT issues and collaborate with team members to provide timely resolutions. Documentation of issues and solutions will also be a key responsibility to support troubleshooting and knowledge sharing across the team.

Qualifications

• Proficient in Technical Support, Troubleshooting, and problem resolution
• Strong understanding of Information Technology and Network Administration
• Solid Analytical Skills with the ability to assess issues and identify appropriate solutions
• Excellent communication and organizational skills
• Ability to work in a collaborative and fast-paced environment
• Bachelor’s degree in Information Technology, Computer Science, or a related field
• Familiarity with IT service management (ITSM) tools and ticketing systems is a plus
• Experience in IT support for SaaS or PaaS products is an advantage