Housekeeping Coordinator ENNISMORE Full Time NEW

Job Description

Roles & Responsibilities

Housekeeping Coordinator Responsibilities:

• Manage and secure all keys, documents, and records within the Housekeeping Office
• Sort daily activity reports and maintain accurate housekeeping files
• Generate and submit room discrepancy reports from the Opera system to Accounts and Front Office
• Handle all Lost & Found operations, including receiving, recording, storage, and claiming procedures
• Answer phones promptly and professionally; record, disseminate, and follow up on all messages
• Protect the privacy and security of guests and co-workers at all times
• Arrange guest services such as babysitting and prepare payroll attendance documentation
• Maintain a clean, organized, and professional Housekeeping Office environment
• Ensure compliance with environmental, health, and safety protocols, including proper chemical handling and waste management
• Support co-workers with dignity and respect while upholding company policies and professional appearance standards
• Coordinate housekeeping staff schedules and communicate shift assignments to ensure adequate coverage
• Monitor and track housekeeping supplies and equipment inventory, reporting shortages to management
• Conduct quality assurance inspections of guest rooms and common areas to verify compliance with hotel standards
• Document and report maintenance issues, safety concerns, and incidents to appropriate departments in a timely manner
• Assist in training new housekeeping staff members on procedures, protocols, and company policies
• Perform additional duties as assigned by management to support quality management systems and hotel operations

Housekeeping Coordinator Qualifications:

Education:

• High school diploma or vocational certification required

Experience:

• Minimum 1 year of experience in housekeeping, hotel operations, or related hospitality field
• Previous experience in a supervisory, coordination, or administrative role preferred

Foreign Language:

• Not required; however, multilingual abilities are a valued asset

Courses and Training:

• Prior attendance in housekeeping management, hospitality operations, or administrative courses preferred
• Training in health, safety, and environmental compliance protocols is advantageous

Computer Literacy:

• Proficiency with hotel management systems (such as Opera PMS) preferred
• Competency with Microsoft Office applications (Word, Excel) required
• Ability to learn new software systems quickly

Skills:

• Strong organizational and time management abilities
• Excellent verbal and written communication skills
• Attention to detail and accuracy in record-keeping and reporting
• Adaptability and flexibility in a fast-paced environment
• Stress tolerance and ability to manage multiple priorities
• Inventory management and supply tracking experience
• Customer service orientation and professional demeanor
• Ability to work collaboratively with diverse teams

Physical Requirements:

• Ability to stand, walk, and perform light physical tasks for extended periods
• Capable of lifting and carrying items up to 25 pounds occasionally

Desired Candidate Profile