CIS Group – ICT Company located in Jal El Dib, is looking for an ambitious and motivated Head of Distribution Services for Africa Distribution to build and lead a new Distribution Services Business Unit focused on delivering high-value, end-to-end services for leading IT brands including Huawei, Cisco, HPE, and Dell.
Responsibilities
· Define the structure, mission, and go-to-market strategy of the Distribution Services Business Unit.
· Develop a roadmap for services such as pre-delivery configuration, staging, installing, post-sales support, and warranty handling.
· Identify service opportunities aligned with vendor programs (HPE Complete Care)
· Serve as the main liaison between the distribution services team and vendor service organizations
· Ensure compliance with vendor service delivery frameworks and certifications.
· Build and standardize service offerings across the distributed brands, such as: Logistics & warehousing, Deployment services, …
· Define SLAs, pricing models, and delivery capabilities per brand.
· Recruit, train, and manage a services team
· Develop the business unit P&L and oversee budgeting, forecasting, and cost control.
· Collaborate with the commercial/sales teams to support customer engagements and tender responses.
Qualifications
· Bachelor’s degree in IT, Engineering, Business Administration, or related field.
· 8-12 years of experience in IT distribution or service delivery.
· Solid experience with vendor ecosystems, especially Huawei, Cisco, HPE, and Dell.
· Familiarity with regional logistics and customs requirements.
· Based in Lebanon, willing to travel
