Head of Distribution Services Full Time NEW

CIS Group – ICT Company located in Jal El Dib, is looking for an ambitious and motivated Head of Distribution Services for Africa Distribution to build and lead a new Distribution Services Business Unit focused on delivering high-value, end-to-end services for leading IT brands including Huawei, Cisco, HPE, and Dell.

Responsibilities

·        Define the structure, mission, and go-to-market strategy of the Distribution Services Business Unit.

·        Develop a roadmap for services such as pre-delivery configuration, staging, installing, post-sales support, and warranty handling.

·        Identify service opportunities aligned with vendor programs (HPE Complete Care)

·        Serve as the main liaison between the distribution services team and vendor service organizations

·        Ensure compliance with vendor service delivery frameworks and certifications.

·        Build and standardize service offerings across the distributed brands, such as: Logistics & warehousing, Deployment services, …

·        Define SLAs, pricing models, and delivery capabilities per brand.

·        Recruit, train, and manage a services team

·        Develop the business unit P&L and oversee budgeting, forecasting, and cost control.

·        Collaborate with the commercial/sales teams to support customer engagements and tender responses.

Qualifications

·        Bachelor’s degree in IT, Engineering, Business Administration, or related field.

·        8-12 years of experience in IT distribution or service delivery.

·        Solid experience with vendor ecosystems, especially Huawei, Cisco, HPE, and Dell.

·        Familiarity with regional logistics and customs requirements.

·        Based in Lebanon, willing to travel