GFEBS On-Site Support SME Full Time NEW

Quattro Consulting, an operating firm of Command Holdings, is seeking a General Fund Enterprise Business System (GFEBS) On-Site Support Subject Matter Expert (SME) to support DoD financial management users across the US Army Central Command (USARCENT) Area of Responsibility (AOR).

Key Responsibilities May Include But Are Not Limited To

• Provide comprehensive guidance and training support for GFEBS, including developing and facilitating workshops and group training sessions tailored to various user levels, from beginners to advanced users. These workshops cover key functionalities of GFEBS, ensuring that participants understand the system’s processes, best practices, and reporting capabilities. The SME also provides ongoing support through Q&A sessions and one-on-one coaching to reinforce learning and address specific user challenges.
• The SME will proactively submit detailed suggestions for process improvements, including specific areas where efficiency can be increased, potential obstacles, and the expected benefits of implementing these changes.
• Provide comprehensive support for GFEBS and the corresponding helpdesk services by actively escalating suggestions for process improvements and diligently reporting any issues encountered by business users. This support encompasses the operations of the Level II ARCENT help desk, which is responsible for addressing complex user inquiries and technical problems.
• Offer comprehensive and professional support to USARCENT enduring and deployed locations for all concerns related to GFEBS. This support includes, but is not limited to, promptly answering usage questions related to GFEBS functionalities, assisting with Business Intelligence (BI) and Enterprise Customer Care (ECC) data queries, and troubleshooting and resolving reporting system issues. The SME provides specialized support and expertise across all functional areas of GFEBS, ensuring users have the resources and guidance needed to navigate the system effectively and efficiently.
• Support areas include Material Management, Accounts Payable, Accounts Receivable, Sales Distribution, labor and payroll, ATAAPS, HR mini-master, Project Systems, Funds Management, Business Intelligence, Business Objects, and Web Intelligence, as well as other Resource Management (RM) and Cost Volume Services (CVS) processes.
• The SME identifies, diagnoses, and resolves interface issues related to GFEBS, including troubleshooting interactions with systems such as the LMP, GPC-AXOL, SPS, GCSS-A, and ATAAPs, and ensures all resolutions are documented and communicated to relevant stakeholders to improve future interface reliability.
• Supports the ARCENT Performance Metrics team by helping with Alternative Performance Measures (APM) and trend analysis, including analyzing data, preparing reports, and working with team members to identify key performance indicators.
• Assists in developing resolutions and recommendations that lead to credible and usable Standard Operating Procedures (SOPs), workflows, and job aids. These documents are regularly reviewed and updated, and the SME periodically reviews samples of transactions to ensure that the proposed resolutions outlined in the SOPs and job aids remain accurate and relevant.

Work Environment

• Moderate noise (i.e. business office with computers, phone and printers) and /or occasional loud noise (airfield, large equipment).
• Ability to sit at a computer terminal for an extended period of time.
• Ability to work in confined areas.

Physical Demands

• While performing the responsibilities of the job, the employee is required to sit, stand, talk, and hear.
• Employee is often required to sit and use their hands and fingers to operate a computer.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ability to drive a motor vehicle in environments including city, highway, and rural roads CONUS and OCONUS.
• Must be able to occasionally lift and/or move up to 50 pounds.

Travel

• 50%+ / Frequent Travel

Quattro Consulting, an operating firm of Command Holdings, is a tribally-owned firm providing management consulting services to U.S. government agencies.

Pursuant to PL 93-638, as amended, preference will be given to qualified Native Americans and spouses in all phases of employment.

At Quattro Consulting, our employees are the embodiment of our success as a firm. Our team is comprised of a tenacious group of professionals located across the globe. It includes military veterans and spouses of active duty troops, former federal employees, policy experts, academics, attorneys, and technical and business experts, all of whom share a strong work ethic and the skills to succeed in both collaborative and independent environments. Quattro Consulting is invested in the long-term success of both our clients and colleagues for the right reasons. Our dedication to putting good government into practice is underpinned by a merit-based culture that measures success by productivity and credibility.

Quattro Consulting will provide reasonable accommodations to applicants who are unable to utilize our online application system due to a disability. Please send your request to the Human Resources Team.

Quattro Consulting is committed to equal employment opportunity based on merit. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, sex, disability, protected veteran status, or any other basis protected by applicable federal, state, or local law, and in accordance with EO 14173 and Federal Employment Laws: Equal Employment Opportunity and Employee Polygraph Protection Act. 

Quattro Consulting’s Affirmative Action Program is available to any employee or applicant for employment for inspection upon request, to the extent required by federal regulations. The Affirmative Action Program can be accessed during normal business hours by making an appointment with the Human Resources Team.

Basic Qualifications

• Bachelor’s Degree //OR// 4 years of relevant experience.
• Current, active secret security clearance.
• Minimum of 4 years of experience with GFEBS, including a minimum of 1 year of experience working as a subject matter expert and/or in a help-desk capacity.
• At least 5 years of experience in information systems implementation, change management efforts, or business process redesign.
• Experience must include working and resolving systems issues, processing of transactions within GFEBS, and training of new personnel.
• Candidates should have experience with the Remedy system for GFEBS, as well as familiarity with the GFEBS Change Control Board process and Change Requests.
• Must be an established user in GFEBS with all GFEBS roles necessary for the SME mission.
• Outstanding communication skills, influencing abilities, and client focus.
• Professional proficiency in English is required.
• Demonstrated proficiency in using all Microsoft Office applications.
• Must be able to pass medical and physical qualifications per US Army Guidelines.
• Must pass a Kuwaiti government review of US FBI Background check.
• Must be able to travel to Kuwait and other countries in the ARCENT AOR; many training sites are in austere locations.
• Ability to access federal facilities in compliance with Real ID. More information about Real ID can be found here: https://www.dhs.gov/real-id/about-real-idand at https://www.tsa.gov/travel/security-screening/identification.
• Applicants must be currently authorized to work in the United States on a full-time basis. Quattro Consulting will not sponsor applicants for work visas for this position.

Preferred Qualifications

• Master’s degree

Benefits

Quattro Consulting offers a competitive benefits plan including:

• Health, Dental, and Vision Insurance
• Flexible Spending Accounts
• Life and Disability Insurance
• 401(k)
• Paid Time Off
• Paid Holidays
• Employee Assistance Program
• Pet Insurance
• Eligibility requirements apply