Fitness Trainer Full Time

Job Summary:

As a Fitness Trainer you will be responsible for supporting both new and current members on the gym floor, promoting a positive gym experience, ensuring safety, maintaining floor organization, and promptly addressing member needs or concerns. You will be a key ambassador of our fitness culture and help reinforce a clean, safe, and motivating environment.

I.                  Duties and Responsibilities:

1.   Member Assistance

·        Greet members in a friendly and professional manner.

·        Provide guidance to new and current members on proper equipment use, basic exercises, and general fitness best practices.

·        Answer questions related to general training and gym facilities.

·        Assist members with initiating their fitness journey and help them feel comfortable using gym equipment.

2.   Floor Organization & Maintenance

·        Keep the gym floor clean, safe, and organized at all times.

·        Rerack all weights immediately after use and ensure equipment is returned to designated areas.

·        Ensure cardio machines, benches, racks, plates, and accessories are arranged neatly and are ready for member use.

3.   Member Concerns & Complaints

·        Listen to and address member issues or complaints courteously and professionally.

·        De-escalate tense situations when necessary and report unresolved issues to management promptly.

·        Maintain a calm and service-oriented personality at all times.

4.   Equipment Monitoring & Reporting

·        Observe the gym floor for any faulty, loose, or damaged equipment.

·        Report all equipment problems immediately via the appropriate internal reporting system.

·        Work with maintenance and operations teams to ensure timely repairs and follow-ups

II. Required Competencies:

·        Empathy and patience: especially when handling complaints or frustration.

·        Teamwork: Quite relevant in a gym environment. Ability of the team as a whole to streamline and optimize the customer’s experience.

·        Communication and problem solving: The ability to convey information in a concise and clear manner- both verbally and non-verbally which would directly contribute in preventing and/or efficiently tackling and treating problems.

·        Accountability: Fostering a work environment based on transparency and clearly defined roles and responsibilities, which would have a direct positive impact on the work culture.

·        Creativity and Adaptability: The ability to think out of the box and adapt to new ways of doing.

·        Customer Centricity: Having the proper mindset, focus and drive in order to be continuously aware of customer trends, shifts, needs and expectations.

• *This job description is a guide to the nature of the work and is not an exhaustive list of duties. The post-holder will be expected to adapt to the changing needs of the business and perform other duties as reasonably requested.