Field Engineer – Saudi Arabia Full Time NEW

Pronto AI is a global leader in commercializing autonomous vehicle (AV) technology, deploying Autonomous Haulage Systems (AHS) that automate operations in mines, quarries, and construction sites worldwide. While much of the industry remains in R&D, we deliver real, production-ready autonomy that is already operating in the field.

We are on a mission to make mining operations safer, smarter, and more efficient through cutting-edge technology, and we are building toward becoming the world’s first profitable AV technology company.

What You’ll Do

The Field Engineer is a hands-on role responsible for installing, calibrating, maintaining, and troubleshooting Pronto’s autonomous technology on heavy equipment at a mining site in Saudi Arabia. This role will support the on-site deployment of Pronto’s autonomous systems. The position requires strong electrical and mechanical skills and comfort working in outdoor industrial environments.

Installation & Deployment

• Perform on-site installation of Pronto hardware and software solutions, including sensor systems, DBW kits, power integration, and vehicle interfaces.
• On-site installation of peripheral hardware such as network stations, gate systems, and office infrastructure.
• Conduct system calibrations and validation tests to ensure installations meet operational standards.
• Collaborate with Engineering and Customer teams to ensure field deployments align with specifications and best practices, as well as collaborating on R&D projects.

Maintenance & Troubleshooting

• Carry out scheduled maintenance tasks to ensure system health, reliability, and long-term performance.
• Monitor and log equipment conditions, identifying signs of wear, degradation, or environmental impacts
• Diagnose and repair hardware, software, and connectivity issues in the field.
• Utilize diagnostic tools and logs to identify root causes and implement fixes with minimal downtime.
• Communicate findings clearly to engineering teams for deeper analysis and continuous improvement.

Customer Site Support

• Serve as the face of Pronto during on-site visits, maintaining professional and responsive communication with customer personnel.
• Provide basic training to customer staff when required.
• Document all service activities, updates, and issues using internal ticketing and CRM tools.

What We’re Looking For

• 4+ years of experience in field service, automotive electronics, mechatronics, or a similar technical support role.
• Proficiency with hand tools, diagnostic equipment, and electrical testing tools.
• Solid understanding of vehicle systems (power, CAN bus, sensors, ECUs).
• Ability to read wiring diagrams, schematics, and follow technical documentation.
• Comfortable working independently in field environments with minimal supervision.
• Excellent interpersonal and communication skills.

Preferred Qualifications

• Experience with autonomous vehicle systems, machine control, robotics, or complex sensor integrations.
• Familiarity with Linux-based systems and remote diagnostics.
• OSHA 10, MSHA Part 48 or equivalent safety certification.

Why join us

• Work on real, production-deployed autonomy.
• Build technology that directly improves safety, efficiency, and productivity.
• Tackle complex challenges in demanding, real-world environments.
• Be part of a fast-moving team with high ownership and impact.
• See your work deployed and making a difference in the field.
• Collaborate closely with experienced engineers and industry operators.

What Else You Need To Know

• On-site role at a mining operation in Saudi Arabia.
• Accommodation provided during deployments.
• Mining rotation schedule (e.g., 2 weeks on-site followed by 1 week time off).
• Field-based role in rugged mine environments.
• Compliance with site-specific safety and health requirements.