ERP Operation Analyst Full Time

Key Functional Accountabilities

• Identify opportunities for continuous improvement of the systems, practices, cost optimization, and productivity & efficiency improvement.

• Ensures compliance with all applicable laws, rules, regulations, and standards within WTCO and related functions such as but not limited to (HC, HSSE, Risk and Cybersecurity, etc..).

• Escalate problems to ensure case/issue is closed efficiently and in a timely manner.

• Ensure that all work is carried out efficiently, in line with the annual business plans, goals, policies, processes, procedures, and instructions.

• Provide first-level end-user support to troubleshoot basic technical issues and resolve service requests in a timely manner.

• Inform relevant teams about scheduled updates, outages, or service impacts to ensure user awareness and preparedness.

• Participate in ERP application release activities—including planning, validation, and deployment—to support operational consistency and business requirements.

• Prepare update logs and documentation to ensure traceability and support audit readiness.

• Monitor application performance and report incidents to maintain availability and minimize downtime.

• Coordinate with IT teams during version rollouts and patch deployment to ensure smooth delivery and issue resolution.

• Provide support during release testing and post-deployment reviews to validate functionality and stability.

• Receive and document user feedback to help improve ERP application support and service levels.

• Keep records of deployment activities, incidents, and resolutions for tracking and future reference.

• Apply internal procedures when executing routine operational tasks to support governance and compliance.

• Maintain logs and monitoring records of ERP bugs and issues to support timely resolution and minimize operational impact.

Key Communications

Internal Stakeholders

• All Departments

External Stakeholders

• Consultants

• ERP vendors

Job Qualifications and Requirements

Knowledge and Experience

• 0 to 2 years of relevant experience.

Education and Certifications

• Bachelor’s degree in information systems, Computer Science, or any related field.