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Company Description
Intelcia is a global leader in outsourcing with 20 years of expertise in delivering tailored solutions that meet international standards. The company provides services in Multichannel CX, Business Processes, IT Solutions, and Consulting Solutions, enabling clients to focus on their core business challenges. Intelcia operates across multiple continents, including Europe, North Africa, Sub-Saharan Africa, North America, Latin America, and the Caribbean, employing over 35,000 professionals in 85 operational centers. With a commitment to excellence, the group aims to be among the top 10 global outsourcing players and achieve 1.5 billion euros in revenue by 2025.
Role Description
This is a full-time on-site role for an English Speaker | Customer Service Representative (CSR) based in Cairo, Egypt. The primary responsibilities include answering customer queries, providing support, ensuring customer satisfaction, and maintaining a high-quality customer experience. The role requires delivering solutions promptly, handling concerns effectively, and consistently contributing to a positive brand image through exceptional customer interactions.
Qualifications
- Proficiency in Customer Service and Customer Support skills, with the ability to communicate effectively and professionally.
- Experience in managing Customer Satisfaction and enhancing the overall Customer Experience.
- Strong interpersonal and problem-solving skills to handle client interactions with empathy and efficiency.
- Fluency in English, both spoken and written.
- Ability to work on-site in Cairo, Egypt, as part of a collaborative and dynamic team.
- Previous experience in customer service roles is a strong advantage.
- Adaptability, resilience, and a professional attitude in high-pressure environments.
- Flexibility with night and overnight shifts
Benefits
- Salary 19K NET!
- Fully paid training
- Social and medical insurance
- Transportation provided (Door to Door for Ladies)
- Guaranteed Career Path
