Engagement Manager Full Time NEW

The Manager, Engagement leads EGA’s Engagement Management function, overseeing a team of Engagement Managers who serve as the primary and enduring interface between EGA and assigned RAK government departments. The role combines section leadership with personal account ownership: the Manager, Engagement directly manages a portfolio of key government department relationships while providing direction, quality oversight, and professional development to a team of five Engagement Managers.

Engagement Managers are EGA’s long-term relationship owners within government. They are not responsible for project delivery or service operations; their mandate is to maintain deep understanding of each department’s business context, priorities, and evolving needs, and to ensure those needs are clearly represented within EGA and reflected in planning, delivery, and service decisions. The Manager, Engagement sets the standard for how this function operates, ensures consistency of practice across the team, and serves as the most senior relationship authority within the section.

The role requires strong interpersonal and cultural fluency, particularly in Arabic, given that government department stakeholders are predominantly Arabic-speaking and relationship quality depends significantly on the ability to communicate naturally, build trust, and navigate government culture effectively. The Manager, Engagement is expected to model this capability and ensure it is a defining characteristic of the entire team.

Educational and Professional Qualifications

• Bachelor’s degree in Business Administration, Public Administration, Information Systems, Engineering, or a related field is required.
• Master’s degree or postgraduate qualification in Public Policy, Digital Government, Technology Management, or a related field is preferred.
• Professional certifications in project management or stakeholder engagement (PMP, PRINCE2, or equivalent) are an advantage though not required.

Experience

• 10 to 14 years of experience in relationship management, client engagement, or business partnering roles within technology, digital government, or public sector environments.
• At least 3 years in a people management or team leadership role, with demonstrated ability to lead and develop a team of professionals in a client-facing function.
• Proven track record of managing senior government or public sector relationships, with the ability to engage credibly at executive and leadership level.
• Demonstrated experience supporting or leading business case development for technology or digital initiatives, including the definition and articulation of return on investment across financial and non-financial dimensions.
• Experience working within or alongside a government digital transformation program, with understanding of how government departments operate, plan, and make decisions.
• Familiarity with IT service delivery and digital project environments sufficient to represent EGA credibly to departments and translate technical concepts into business-relevant language.