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Job Description
Job Overview
We are looking for a highly skilled Operations Specialist to join our remote team. This role combines full operational management of e-commerce platforms (Noon, Extra, Trendyol, Salla) with after-sales service and customer experience management. The main objective is to ensure smooth and accurate operations, protect the seller account, and deliver outstanding technical support for electric scooter customers.
Job Requirements
Requirements & Qualifications
Experience:
- Minimum 2 years of hands-on experience with seller dashboards on Noon, Trendyol, and Extra
- Familiarity with Salla is a plus
Technical Skills:
- Strong experience in product listing and optimization
- Proficiency in Airtable or similar CRM systems
- Experience using AI tools for drafting responses and reports
- Solid understanding of return/warranty policies and seller account performance metrics
Language & Communication:
- Excellent written communication skills in both Arabic and English
- Ability to draft professional support emails
Soft Skills:
- High attention to detail
- Ability to manage multiple cases simultaneously
- Strong independent decision-making
- High level of organization and self-discipline
